Mandy Holland
Woodend,VIC
Summary
Dynamic customer service professional with a proven track record at Woodend General, excelling in issue resolution and cash handling. Adept at enhancing customer satisfaction through tailored product recommendations and effective inventory control. Recognized for creating engaging visual displays that attract customers and drive sales.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Woodend General
Woodend, VIC
07.2022 - 02.2025
- Delivered exceptional customer service, enhancing overall customer satisfaction.
- Resolved customer issues promptly, ensuring efficient service resolution.
- Performed daily administrative tasks, including filing and updating records.
- Designed store layout based on product categories, pricing structures, and promotions.
- Engaged with customers to understand needs and budget, providing tailored product information.
- Processed cash and card payments for merchandise efficiently.
- Answered incoming calls to relay information about store offerings and services.
- Monitored stock levels to ensure timely restocking and organization of shelves.
- Created and maintained attractive window displays to draw customers into the store.
- Performed regular maintenance on display fixtures, including cleaning, rearranging, and restocking items as needed.
- Received incoming shipments from vendors and inspected them for accuracy against orders placed.
- Placed price tags on merchandise according to established guidelines.
Barista/Kitchen Hand
The Milko
Woodend, VIC
03.2016 - 07.2023
- Delivered high-quality beverages as a barista, ensuring customer satisfaction.
- Conducted general cleaning duties to uphold hygiene and safety standards.
- Assisted in food preparation to streamline kitchen workflow and efficiency.
- Supported restaurant operations as a kitchen hand, contributing to overall productivity.
Barista /Kitchen Hand
The Village Larder
Woodend, VIC
03.2014 - 03.2016
- As Above
Sales Assistant
The Second Hand Laneway
Nth Carlton, VIC
07.2008 - 11.2013
Administrative Assistant
The Little Bookroom
Nth Carlton, VIC
07.2003 - 02.2007
- Monthly account keeping
- Invoicing schools and libraries
- Sales assistant
- Book recommendations
- Sales representative for schools and libraries.
Store Manager
Video Ezy
Essendon , VIC
02.1993 - 11.2001
- Ordering and receiving of supplies.
- Weekly Rostering.
- Handling of staff employment.
- Visual merchandising.
- Recommendations of movies.
Education
Library And Information Science
Victoria University
Melbourne, VIC12-1992
VCE
Essendon Secondary School
Essendon, VIC12-1991
Skills
- Customer service and support
- Issue resolution and management
- Cash handling and transactions
- Inventory control
- Visual merchandising techniques
- Point of sale systems
Affiliations
- Painting
- mosaic
- reading
- cooking/FOOD!
Certification
- Australian Driving License
- Working with Children Check
Timeline
Customer Service Representative
Woodend General
07.2022 - 02.2025
Barista/Kitchen Hand
The Milko
03.2016 - 07.2023
Barista /Kitchen Hand
The Village Larder
03.2014 - 03.2016
Sales Assistant
The Second Hand Laneway
07.2008 - 11.2013
Administrative Assistant
The Little Bookroom
07.2003 - 02.2007
Store Manager
Video Ezy
02.1993 - 11.2001
Library And Information Science
Victoria University
VCE
Essendon Secondary School