Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mandy Johns

Labrador,QLD

Summary

Dynamic professional with a proven track record, excelling in customer relationship management and operational efficiency. Adept at conflict resolution and appointment scheduling, I consistently enhance service quality and foster strong client connections. Committed to delivering exceptional results and ensuring client satisfaction through effective communication and teamwork.

Overview

14
14
years of professional experience

Work History

Customer Services Officer

Everything Fleet
Southport, QLD
04.2025 - 08.2025
  • Provided general administrative support including filing documents, scheduling appointments.
  • Created and processed the rental of vehicles
  • Responded to telephone calls and emails
  • Relocated vehicles
  • Greeted and responded to customers and their enquiries

Assistant Manager

Mandys Body Corporate Management Services
Labrador, QLD
07.2023 - 04.2025
  • Organised daily administrative functions to optimise operational efficiency.
  • Fostered and managed key relationships and contracts, ensuring robust network support.
  • Maintained transparent communication with property owners, providing timely updates and critical information on decisions and issues.
  • Maintained the pool and garden surroundings as required.
  • Cleaning floors using manual or mechanical cleaning equipment.
  • Dusting and tidying common areas.
  • Cleaning and disinfecting washrooms.
  • Cleaning and washing doors and windows.
  • Maintaining standards of hygiene and cleanliness.
  • Ensuring chemical cleaning products are handled and stored safely.

Domestic Cleaner

Domestic Cleaner
Cleveland, QLD
01.2018 - 05.2023
  • Exceptional time management and organisational skills guaranteeing efficient cleaning schedules and client satisfaction.
  • Demonstrated a steadfast dedication to customer service excellence, reliably addressing individual client requirements.
  • Proficient in managing appointments and bookings to streamline operations and enhance productivity.
  • Skilled at performing comprehensive cleaning duties, encompassing dusting, sweeping, mopping and floor washing.
  • Adept at sanitizing high-traffic zones, including toilets and showers, to maintain optimal hygiene.

Assistant Educator

Victoria Point Early Learning Centre
Victoria Point, QLD
01.2012 - 12.2017
  • Expertly supervised children, with a focus on fostering independence and safety.
  • Executed educational curriculum, enhancing learning experience for children.
  • Conducted detailed observations to track and support children's developmental progress.
  • Efficiently followed management directives to maintain high standards of educational excellence.

Education

REIQ Real Estate Registration Course

Real Institute of Queensland
Gold Coast, QLD
03-2024

Certificate III in Children's Services

TAFE Queensland
Metropolitan South Institute Of TAFE
12-2008

Skills

  • Customer relationship management
  • Conflict resolution
  • Appointment scheduling
  • Issue tracking
  • Service quality assurance
  • Operational efficiency
  • Team collaboration
  • Time management

References

References available upon request.

Timeline

Customer Services Officer

Everything Fleet
04.2025 - 08.2025

Assistant Manager

Mandys Body Corporate Management Services
07.2023 - 04.2025

Domestic Cleaner

Domestic Cleaner
01.2018 - 05.2023

Assistant Educator

Victoria Point Early Learning Centre
01.2012 - 12.2017

REIQ Real Estate Registration Course

Real Institute of Queensland

Certificate III in Children's Services

TAFE Queensland

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