Mandy Kaur
Gold Coast,Australia
Summary
General Manager with extensive experience in maintaining high quality standards at Bupa Aged Care, specializing in strategic planning and regulatory compliance. Led innovative wellness initiatives that significantly enhanced resident care and established partnerships to improve outcomes. Focused on driving operational efficiency and developing high-performing teams to achieve outstanding results.
Overview
16
16
years of professional experience
Work History
General Manager
Bupa Aged Care
QLD
01.2023 - Current
- Enhanced EBIT, occupancy, and labor costs, while maintaining zero unmet needs since 2017 during commission and regulatory visits.
- Executed diverse projects as Quality & Education Manager, Wellness hubs, and telehealth initiatives to enhance resident care.
- Cultivated strategic partnerships with Queensland Health and Ramsay Health to improve resident outcomes.
- Participated in community research projects like SPACE, RACF, and Change Future, transitioning benefits from public to private sectors.
- Cultivated hospital partnerships and staff training programs, achieving world-class work culture for four consecutive years.
- Implemented early interventions and same shift reporting systems to alert & reduced work injuries and maintaining high quality of care for residents.
Clinical Care Manager / Acting General Manager
Bupa Runaway Bay
Runaway Bay, QLD
01.2019 - 12.2022
- Coordinated implementation of health programs and initiatives in collaboration with professionals and technical personnel.
- Worked with providers to define quality metrics and outcome reporting process.
- Explained procedures, side effects from medications and physician instructions to Team, Residents & Families.
- Interpreted regulations to identify Resident's care requirement criteria to be monitored and establish systems to achieve compliance.
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Provide ongoing case management to residents to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Implemented new policies and educated staff on changes.
- Oversaw overall operation of nursing services and Resident care.
- Identified nurses' and staff training needs and devised training programs to close gaps.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase Resident care standards and enhance operational procedures.
- Reviewed operational policies and recommended solutions.
- Communicated effectively with staff members, physicians, and Residents, employing active listening and interpersonal skills.
Registered Nurse
Bupa Runaway Bay
Gold Coast / Runaway Bay, QLD
02.2016 - 08.2019
- Updated Resident's charts with data such as medications to keep records current and support accurate treatments.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Collaborated with physicians to quickly assess Residents and deliver appropriate treatment while managing rapidly changing conditions.
- Educated Residents, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Audited charts and reviewed clinical documents to verify accuracy.
- Organized and managed care of Residents undergoing various therapies and procedures.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Provided direct Resident care, stabilized patients, and determined next course of action.
RN & EN Student Coordinator
Griffith University & Tafe
Gold Coast, QLD
01.2011 - 02.2016
- Monitored patient reactions to drugs and carefully documented findings.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Managed care from admission to discharge.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
- Audited charts and reviewed clinical documents to verify accuracy.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Organized and managed care of patients undergoing various therapies and procedures.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
- Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
- Orchestrated quality-driven, cost-effective care in high-volume trauma setting.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
RN, ICU
QLD Health
Gold Coast, QLD
01.2011 - 01.2016
- Delivered age-appropriate medical care for adult, adolescent, and geriatric ICU patients.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Monitored patient reactions to drugs and carefully documented findings.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
- Explained health care issues and ramifications to patients and families to promote informed medical care choices.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Food, Health & Work Safety Manager
Best Bite Pizza Store (Italian Joint)
Gold Coast, QLD
01.2011 - 01.2016
- Conducted research to stay up-to-date on health trends and health-related issues.
- Conducted health screenings and assessments to evaluate community health needs.
- Developed and implemented health education programs to promote healthy lifestyles and prevent chronic diseases.
- Assessed success of health education programs through surveys and data collection.
- Participated in community outreach activities to promote health education initiatives.
- Gave public talks on importance of health education and specific disease prevention and treatment strategies.
- Monitored and evaluated health education programs to verify quality and efficacy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Learned other teammates' work tasks to train as backup.
- Promoted available resources and connected individuals with services.
- Maintained accurate and complete records to document program activities and outcomes.
- Set up and broke down food service lines quickly to maintain service flow.
- Complied with legal and ethical standards to meet regulatory requirements.
- Created and implemented budget and resource allocation plans to achieve cost-effectiveness and efficiency.
General Manager
Italian Joint (Best Bite Pizza)
Gold Coast, QLD
03.2009 - 01.2015
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Introduced new methods, practices, and systems to reduce turnaround time.
Education
Certificate in Management Essential Programme - Geriatric Nursing
Bupa Runaway Bay
Runaway Bay06.2018
Certificate in ACP - Nursing Education
Advance Care Planning in Aged Care
Gold Coast07.2017
Bachelor Of Nursing - Practical Nursing
Griffith University
Southport, QLD01.2015
Certificate in Implementing Food Safety Procedures - Hospitality
Aurora Training Institute
Burleigh Heads, QLD03.2011
Certificate in Workplace Communication - Nursing Education
Leamington Golden Grove Aged Care
Southport, QLD07.2009
Post Graduation - Nursing Education
Griffith University
Southport, QLD03.2008
Advance Diploma in Computer Application - Computer Graphics
Global Planet Computer Education
Punjab, India01.2006
Diploma of Nursing - Nursing
Fortis Institute
Mohali, Punjab, India09.2005
Diploma in Midwifery - Nursing Midwifery
Fortis Institute
Mohali, Punjab, India09.2005
Certificate in Self-Management Through Meditation - Nursing
Institute Of Human Behavior & Allied Science
New Delhi, India09.2004
Skills
- Regulatory compliance
- Quality assurance
- Budget oversight
- Strategic planning
- Operational efficiency
- Departmental management
- Human resources oversight
- Safety protocols
- Profit and loss management
- Leadership effectiveness
- Performance enhancement
- Succession planning
- Global solutions
Hobbies and Interests
- Support New Business Projects
Accomplishments
- Ambassador- To recruit & support overseas Registered nurses for Bupa
- Staff Retention & strongest Leadership Team Mentor
- 100% Occupancy Award for Year 2023
- Sustainability Champion
- Zero Unmet during regulatory visits Quality & Compliance outcome 2017- current
Languages
Punjabi
Full Professional
Hindi
Professional
Gujarati
Elementary
Urdu
Elementary
Spanish
Limited
Japanese
Limited
References
References available upon request.
Timeline
General Manager
Bupa Aged Care
01.2023 - Current
Clinical Care Manager / Acting General Manager
Bupa Runaway Bay
01.2019 - 12.2022
Registered Nurse
Bupa Runaway Bay
02.2016 - 08.2019
RN & EN Student Coordinator
Griffith University & Tafe
01.2011 - 02.2016
RN, ICU
QLD Health
01.2011 - 01.2016
Food, Health & Work Safety Manager
Best Bite Pizza Store (Italian Joint)
01.2011 - 01.2016
General Manager
Italian Joint (Best Bite Pizza)
03.2009 - 01.2015
Certificate in Management Essential Programme - Geriatric Nursing
Bupa Runaway Bay
Certificate in ACP - Nursing Education
Advance Care Planning in Aged Care
Bachelor Of Nursing - Practical Nursing
Griffith University
Certificate in Implementing Food Safety Procedures - Hospitality
Aurora Training Institute
Certificate in Workplace Communication - Nursing Education
Leamington Golden Grove Aged Care
Post Graduation - Nursing Education
Griffith University
Advance Diploma in Computer Application - Computer Graphics
Global Planet Computer Education
Diploma of Nursing - Nursing
Fortis Institute
Diploma in Midwifery - Nursing Midwifery
Fortis Institute
Certificate in Self-Management Through Meditation - Nursing
Institute Of Human Behavior & Allied Science
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