Mandy Khouzi
Reservoir,VIC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Bank Concierge
Commonwealth Bank
Northland Shopping Centre, VIC
06.2014 - 03.2016
- Provided exceptional customer service to diverse clientele, creating an atmosphere of inclusivity and respect.
- Solve issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Customer Service Representative
Commonwealth Bank
Coburg, VIC
08.2009 - 06.2014
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Education Support
Chisholm Institute
Melbourne, VIC12.2022
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Cash handling
- Reliable punctuality
Timeline
Bank Concierge
Commonwealth Bank
06.2014 - 03.2016
Customer Service Representative
Commonwealth Bank
08.2009 - 06.2014
Education Support
Chisholm Institute