Mandy Li
Yarraville
Summary
Professional and experienced sales professional prepared for this role. Strong focus on team collaboration and achieving results. Known for flexibility, reliability, and effective communication. Experienced with customer service and sales support. Utilizes strong communication skills to foster positive client relationships and facilitate sales processes. Knowledge of inventory management and problem-solving to ensure smooth operations.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Marketplace Flowers
01.2023 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Managed efficient cash register operations.
Sales Assistant
Uniqlo
04.2024 - 06.2024
- Processed transactions accurately while maintaining a high level of customer service.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Fielded customer questions to share information about products, availability, and pricing.
- Boosted store revenue through upselling and cross-selling techniques.
- Streamlined checkout process, reducing average customer waiting time during peak hours.
Food and Beverage Attendant
Delaware North
11.2021 - 03.2023
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Managed inventory and restocked supplies, reducing instances of item shortages during peak hours.
Education
Bachelor of Arts - History
University of Melbourne
Carlton01-2026
High School Diploma -
Footscray High School
Footscray01-2022
Skills
- Cash handling
- Relationship building
- Opening and closing procedures
- Customer needs assessment
- Display building
- Fitting room maintenance
Languages
Chinese (Cantonese)
Chinese (Mandarin)
English
Timeline
Sales Assistant
Uniqlo
04.2024 - 06.2024
Sales Assistant
Marketplace Flowers
01.2023 - Current
Food and Beverage Attendant
Delaware North
11.2021 - 03.2023
Bachelor of Arts - History
University of Melbourne
High School Diploma -
Footscray High School
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