MANDY LOGAN
South Lake,WA
Summary
A customer service and relationship professional with demonstrated ability to perform a range of
administrative, financial, and clerical tasks in a timely and efficient manner. Organised, flexible, and
adaptable, with highly transferrable skills and attributes.
A strong quality and continuous improvement focus, with the ability to quickly identify and master key
requirements and build collaborative relationships with customers and stakeholders in a range of
workplace and customer service environments.
Currently seeking an office-based role to expand professional skills and provision high-level
administrative and team support in a customer-focused environment.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Outpatient Clerk
Fiona Stanley Hospital
Murdoch, WA
06.2024 - Current
- Schedule appointments for patients via phone and in person.
- Maintain confidentiality of all medical records in accordance with HIPAA regulations.
- Communicate with patients with compassion while keeping medical information private.
- Checking voice mails and emails regularly throughout the day responding promptly to messages left by callers.
- Perform administrative tasks such as filing, copying, scanning and faxing medical records and documents.
- Manage front office customer service, appointment management, face-to-face contact and administration tasks to streamline workflow.
- Collaborate with members of the healthcare team in order to provide quality customer service experiences for patients.
Sales and Marketing Coordinator
Fremantle Chocolate
Bibra Lake, WA
01.2022 - 05.2024
- Implemented advertising campaigns and prepared promotional materials.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Negotiated more favorable rates and delivery times with vendors.
- Monitored daily sales performance and provided feedback to the CEO
- Supported sales staff by providing market trends, account analyses and new product information.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
Administrative and Customer Service Assistant
MRT
01.2020 - 01.2022
- Opening and closing the premises each day, ensuring the tidiness, safety, and security of the premises
- Reception, front desk, and first point of contact for staff and customers
- Answering customer queries and resolving issues to ensure customers’ seamless, quality experience and to uphold the strong reputation of the business
- Efficient and timely scheduling of customer appointments
- Providing customer quotes and invoices, general financial duties, and money handling.
Salon Owner/Operator
Tauranga Beauty Therapy
01.2012 - 01.2019
- Established new business and developed clientele to be the second-largest salon in the area
- Marketing, advertising, and promotional activities including newsletters, specials, and events
- Client inquiries/quotes/advice and recommendations
- All beauty therapy treatments including tinting, waxing, spray tans, electrolysis, makeup, manicures, pedicures, massage, lash extensions, facials, and group bookings
- Staff recruiting, training, and management
- Design and development of the website
- Financial management to meet tax requirements
- Deliver excellence in customer service to build a strong client base and repeat business.
Business Office Manager
Logan Elevators
01.1999 - 01.2010
- Development of website
- Marketing and advertising
- Client liaison for enquiries and after-sales follow up to ensure satisfactory lift installation
- Obtained Council and by-law information to ensure legal compliance
- Completion of legal documents to meet territorial authority compliance
- Designing and compiling information packs
- Pick up and drop off equipment
- Accounts including invoicing, progress payments and final account payments
- Meetings with builders/architects and electricians to supply technical information for lift installations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Diversional Therapist/Head of Administration
Harmony House
01.1990 - 01.1998
- Diverted clients with mental health issues to a positive situation and resolution
- Reported to Psychiatrists and Senior Managers
- Incident reports/daily administration reports/handover notes
- One-on-one sessions with clients to assess needs and possible future endeavours
- Communicated with Mid Central Branches to inform of any upcoming meetings, minutes of meetings or relevant staff reports
- All necessary computer entries
- Recorded staff hours for Head Office reporting.
- Completed forms and reports to facilitate admission, transfer or discharge.
Education
Diploma - Beauty Therapy
Bay of Plenty Polytech
Tauranga, New Zealand10.2011
Skills
- Corporate Communications
- Microsoft Office Software
- Economic Forecasting
- Sales and Upselling
- Customer Service Management
- Operational Standards
- Inbound and Outbound Calling
- Cash Register Operations
- Customer Account Management
- Cash Handling
- Understanding Customer Needs
- Front desk operations
- Patient confidentiality
- Healthcare administration
Certification
- Western Australia Full Car Licence
- RSA
- Certificate 3 and Certificate 4 in Beauty Therapy
Additional Information
Covid19 Fully Vaccinacted
Education
Tauranga, New Zealand
Contact
South Lake, WA 6164
Timeline
Outpatient Clerk
Fiona Stanley Hospital
06.2024 - Current
Sales and Marketing Coordinator
Fremantle Chocolate
01.2022 - 05.2024
Administrative and Customer Service Assistant
MRT
01.2020 - 01.2022
Salon Owner/Operator
Tauranga Beauty Therapy
01.2012 - 01.2019
Business Office Manager
Logan Elevators
01.1999 - 01.2010
Diversional Therapist/Head of Administration
Harmony House
01.1990 - 01.1998
Diploma - Beauty Therapy
Bay of Plenty Polytech