Mandy Lord
Kurri Kurri,NSW
Summary
Dynamic retail and administrative manager with a proven track record at various employers, excelling in customer service and financial management. Recognized for enhancing operational efficiency and team leadership, while ensuring compliance and confidentiality. Adept at scheduling and problem resolution, consistently delivering results in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Commercial Cleaner
Specialised Property Solutions
01.2024 - Current
- Implemented effective cleaning protocols ensuring compliance with health and safety standards.
- Assisted in training new employees on proper cleaning techniques and equipment usage.
- Maintained inventory of cleaning supplies, ensuring availability for daily operations.
Sales Consultant
Smokeys Sports & Shoes
02.2020 - 11.2023
- Developed and maintained strong customer relationships to enhance client satisfaction.
- Executed product demonstrations, effectively showcasing features and benefits to potential clients.
- Provided tailored solutions based on client needs, improving overall sales effectiveness.
- Assisted in creating marketing materials that supported sales initiatives and promotions.
- Managed account inquiries, ensuring timely resolution and maintaining service quality standards.
- Utilized CRM software to track sales activities and manage customer interactions efficiently.
- Responded to telephone and in-person requests for information.
Assistant Manager
Kentucky Fried Chicken
10.2003 - 06.2011
- Led team in executing daily operations, optimizing workflow and enhancing productivity.
- Developed training materials to onboard new staff, improving knowledge retention and performance.
- Analyzed customer feedback to identify service improvement opportunities, driving enhanced satisfaction levels.
- Coordinated cross-departmental projects, ensuring alignment with strategic goals and timely completion.
Education
Certificate III - Business Administration
TAFE NSW
NSW12-2014
Certificate IV - Retail Management
Yum Australia
Morisset, NSW03-2009
Certificate II - Retail Operations
Yum Australia
Morisset, NSW03-2006
Skills
- Patient & Customer Service Excellence
- PPE use
- Financial management
- Front Desk & Appointment
- Inventory management
- Scheduling coordination
- Cash Handling
- Team leadership
- Daily Reconciliation
- Problem resolution
- Administrative Support
- Attention to detail
- Record Management
- Time management
- Organizational skills
- Reliability
- Dependable and responsible
- Confidentiality
- Leadership
- Professional Conduct
- Multitasking Abilities
- Staff Supervision
- Customer relations
- Organization and time management
- Workplace Health & Safety
- Planning
- Calm under pressure
- Resource Management
- Relevant Experience
- Retail / Administrative Management Roles
Experience
- Delivered high-quality customer service in fast-paced environments, resolving enquiries professionally and efficiently
- Managed personnel including recruitment, selection, training, and day-to-day supervision
- Maintained financial resources including cash handling, FPLOS operations, balancing, and reporting
- Ensured compliance with company standards, policies, and safety requirements
- Maintained store security and monitored risk and safety procedures
- Managed merchandise, stock levels, and weekly projections
- Oversaw store facilities, cleanliness, and presentation
- Supported operational efficiency through organisation, attention to detail, and strong communication
- (Skills and experience readily transferable to a medical reception environment, including patient interaction, confidentiality, scheduling, and administrative support.)
- Including patient interaction, confidentiality, scheduling, and administrative support.
Availability
Available for interview at short notice.
Attributes
- Always punctual and reliable
- Professional, approachable, and well-presented
- Strong work ethic with attention to detail
- Able to work independently or part of a team
- Local candidate with flexibility and commitment
Timeline
Commercial Cleaner
Specialised Property Solutions
01.2024 - Current
Sales Consultant
Smokeys Sports & Shoes
02.2020 - 11.2023
Assistant Manager
Kentucky Fried Chicken
10.2003 - 06.2011
Certificate III - Business Administration
TAFE NSW
Certificate IV - Retail Management
Yum Australia
Certificate II - Retail Operations
Yum Australia