Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Websites
References
Timeline
Generic

Mandy- NgaYee Lo-Carson

Sydney,NSW

Summary

Dynamic professional with extensive experience in operations and reservations at Trippas White Group. Proven expertise in inventory control and pricing analysis, complemented by strong relationship-building skills. Successfully enhanced service quality and profitability through strategic supplier negotiations and team leadership, driving significant improvements in operational efficiency.

Motivated Store Assistant with eye for detail and drive to work hard. Experienced in payment processing, creating eye-catching merchandise displays and customer service.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Shop Assistant

Sharon Kwan Kitchen
Sydney, NSW
07.2021 - 07.2025
  • Operated point-of-sale systems for efficient transaction processing.
  • Running restaurant as well as Food Tuck sales and necessary stock take

Yied and Revenue Senior Reservation Agent

Trippas White Group
Sydney, NSW
11.2018 - 06.2021
  • Reservations
  • Review of Reservation
  • Pace Analysis
  • Competitive Review
  • Inventory Control
  • Pricing Analysis
  • Channel Analysis
  • Market Segment Review
  • RESPAK & BELVOIR ResDiary Reservation system

Retail /Inbound Sales Executive

Ananda Travel Service
Sydney, NSW
09.2016 - 11.2018
  • Supervise and oversee inbound operations and the team.
  • Guiding and training new staff and mentoring existing staff.
  • Assign appropriate workloads among the team.
  • Assures, by daily monitoring, that the selected differentiated product regarding hotels, transfers, and meals reaches the maximum in terms of profit.
  • Assist and handle ad hoc and incentive groups when required.
  • Build a strong commercial relationship with our suppliers.
  • Renegotiation of contracting conditions with suppliers, to maximize availability, offers the best available rates.
  • Supervise the loading process of the negotiated conditions contract rate onto the Tour-go system.
  • Assist the General Manager in developing local and outbound packages, business, and sales development.
  • Work closely with the accounts department to ensure all payments are processed as per the contract between Wing On Tours and overseas agents.

Destination Service Contract Manager

KUONI global travel services
Sydney, NSW
10.2014 - 06.2016
  • Assist the Group Inbound Manager in strategic planning to expand the company's business into Australia.
  • Negotiate competitive contract rates and the best conditions for all land services.
  • Steer key supplier negotiation meetings with Service Contract team members to achieve the best results.
  • Ensure all contract agreements meet the Destination Services compliance policy.
  • Liaise with the accounts department to ensure all payments are processed as per contractual obligations.
  • Ensure high service quality standards are met year by year.
  • Promptly deal with queries and service price reduction requests from sales offices.
  • Objective setting for the Service Contract team, and ensuring the business goals are met by the team members.

Operations Coordinator-Outbound Department

GTA Australasia Pty Ltd -Sydnye (KUONI global travel services)
Sydney, NSW
03.2006 - 09.2014
  • Responsible for organizing and preparing holiday tours.
  • Learn and create new destinations and packages, and adjust company plans accordingly.
  • Attend relevant destination presentations.
  • Take part in the appropriate training provided by the business.
  • Liaise with local office, direct sales suppliers.
  • Focus on sales support and clients' demand.
  • Collecting payment from agents.
  • Finalizing groups and issued documents and vouchers.
  • Following up with requests/complaints.
  • Build good rapport with clients, understand the needs of each client to deliver a high level of service.

Assistant General Manager

Eversun Holidays Pty Ltd
Sydney, NSW
07.2004 - 02.2006
  • To assist Directors in overseeing the day-to-day operations of the Inbound, Domestic, Outbound, and Ticketing departments.
  • To monitor, to supervise, to regulate, and systematize the department heads to ensure that the targeted sustainability and profitability are achieved.
  • To gauge potential new markets and products for free individual travelers (FIT) through engineering global strategies, marketing, and promotional campaigns for the enhancement of our market penetration in overseas countries.

Education

Chiu Jau Junior -Secondary School
Hong Kong

Ching Yee Girls Highschool
Hong Kong

High School Diploma -

Australian Travel & Tourism Consultant
Sydney, NSW

Skills

  • Point-of-sale operation
  • Inventory control
  • Pricing analysis
  • Customer service
  • Team collaboration
  • Supply maintenance
  • Product knowledge
  • Relationship building

Languages

English
Professional
Chinese (Mandarin)
Professional
Chinese (Cantonese)
Professional

Certification

  • Review panel (ATTRP)
  • Diploma by external study
  • Amadeus reservations, fares, and ticketing
  • Billing and Settlement Plan - Australia
  • Management training

Affiliations

  • Travelling, Reading, Cinema, Bush Walking, Beach and most Outdoor activities.

References

References available upon request.

Timeline

Shop Assistant

Sharon Kwan Kitchen
07.2021 - 07.2025

Yied and Revenue Senior Reservation Agent

Trippas White Group
11.2018 - 06.2021

Retail /Inbound Sales Executive

Ananda Travel Service
09.2016 - 11.2018

Destination Service Contract Manager

KUONI global travel services
10.2014 - 06.2016

Operations Coordinator-Outbound Department

GTA Australasia Pty Ltd -Sydnye (KUONI global travel services)
03.2006 - 09.2014

Assistant General Manager

Eversun Holidays Pty Ltd
07.2004 - 02.2006

Chiu Jau Junior -Secondary School

Ching Yee Girls Highschool

High School Diploma -

Australian Travel & Tourism Consultant

Similar Profiles

CREATE PROFILE
Mandy- NgaYee Lo-Carson