Mandy Olive
Mount Cottrell,VIC
Summary
Aviation Engineering Training specialist with 20+ years of experience, including 12 months of high-performance remote operations. Expert in managing complex learning ecosystems using SAP SuccessFactors and Docebo LMS, while leveraging MS Teams and Zoom for global stakeholder coordination.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Learning and Development professional with strong focus on driving impactful training programs and fostering team collaboration. Skilled in curriculum design, instructional techniques, and performance measurement. Reliable and adaptable, consistently meeting evolving organizational needs. Valued for strategic thinking, communication, and leadership.
Availability & Working Preferences
Target Start Date: Monday, 27 April 2026
Remote Proficiency: 12 months of dedicated remote operations; expert in virtual collaboration and cloud-based systems management.
On-Site Schedule: Available for on-site engagements from 9:00 AM.
Overview
12
12
years of professional experience
Work History
Learning & Development Coordinator
Metcash
Remote
12.2024 - Current
- Digital Operations & HRIS Management: Successfully transitioned to a 100% remote workflow, managing end-to-end training compliance and deployment via SAP SuccessFactors and Docebo LMS.
- Virtual Leadership: Facilitated cross-departmental coordination and training sessions for engineering teams using MS Teams and Zoom, maintaining 100% engagement and documentation standards.
- Responsible for coordinating end-to-end learning and development operations, supporting leadership programs, LMS administration, and reporting across the business.
- Managed high-volume L&D inbox, triaging queries and providing timely support on training programs, LMS access, and compliance requirements
- Coordinated Frontline Leadership and Leader as Coach programs, including scheduling, logistics, stakeholder engagement, and participant communications
- Delivered seamless learner experiences by managing enrolments, attendance tracking, and program documentation
- Coordinated warehouse tours to support leadership capability development, ensuring effective site engagement and logistics management
- Maintained LMS data integrity, including attendance, completions, and learner records
- Supported Truganina site with Power User process development and delivery of LMS training
- Managed My Career Insights (MCI) completion imports, ensuring alignment across systems
- Processed invoices and tracked L&D spend, working closely with finance and external vendors
- Produced reporting on training activity, completion rates, and program effectiveness to inform decision-making
- Key Project: LMS Migration (SuccessFactors to Docebo)
- Supported the migration of over 1 million learning records from SuccessFactors LMS to Docebo
- Performed data cleansing, validation, and reconciliation to ensure accuracy and integrity of large-scale learner datasets
- Assisted with bulk uploads, testing cycles, and user acceptance testing (UAT) to support system readiness
- Collaborated with cross-functional stakeholders to resolve data discrepancies and enable a smooth transition
- Ensured continuity of compliance and training records during system go-live
Project Arrow Requisitions & Training Coordinator
Metcash
Truganina
10.2023 - 12.2024
- Developed and sustained a comprehensive Training Needs Analysis for post-Project Arrow Warehouse Operations handover.
- Successfully onboarded 600+ agency staff in the SuccessFactors Learning Management System (LMS) to ensure training compliance and facilitate completion reporting.
- Addressed and resolved issues related to SF LMS data integrity, mitigating risks associated with human error.
- Integrated SuccessFactors LMS with Project Arrow, enhancing training processes and data management.
- Established and maintained training records retention and management protocols for Project Arrow Warehouse Operations.
- Centralized all operational 9620+ training records for Laverton/Truganina within SuccessFactors LMS, enabling streamlined reporting.
- Collaborated with Metcash Learning & Development to implement the SuccessFactors LMS.
- Partnered with Operational Management to deploy SuccessFactors LMS and strengthen training documentation workflows.
- Coordinated with Safety, Health, and Environment (SHE) teams to ensure compliance with operational training safety standards.
- Identified and mapped out essential training needs and requirements for operational staff.
- Administered and supported the SuccessFactors LMS, providing training for the Metcash BAU LMS Operational Administration Team.
- Initiated a reconciliation process for training completion at the Laverton site to ensure accurate reporting within SF LMS.
- Engaged with stakeholders to facilitate the implementation of SF LMS in Metcash Warehouse Operations at Laverton and Truganina.
- Designed a more structured and efficient process for managing training documentation.
- Developed a formalized procedure for handling training requests at the Truganina site.
- Managed training documentation administration for SF LMS across Laverton and Truganina locations.
- Processed Accounts Payable in SAP Concur for both Project Arrow and Project Birdview.
- Handle document management for Project Accounts Payable, ensuring organization and accessibility.
- Coordinated logistics for training sessions, ensuring smooth execution and participant engagement.
- Conducted needs assessments to identify training gaps and areas for improvement.
- Collaborated with department leaders to align training objectives with organizational goals.
- Managed learning management system to track employee progress and course completions.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
SAP Payroll/ SuccessFactors Support Consultant
Tambla
Remote
07.2021 - 04.2022
- Met SLAs for SAP payroll & HCM
- Delivered BPO SuccessFactors support
- Created Tambla 'User Induction and process' for SAP Learning Hub.
- SAP Learning Certification Online Self-Training - Continuous Improvement.
Engineering Training Administrator/ Workday & SAP Coordinator
Jetstar Airways
Melbourne Airport
09.2014 - 12.2019
- Spearheaded comprehensive management of JANZ Engineering's online training programs, ensuring seamless coordination and development within a Learning and Development/Corporate training environment.
- Diligently maintained and updated training records, conducted Training Needs Analysis (TNA), and devised strategic Training Plans/forecasts for JANZ Engineering.
- Functioned as a key player in enhancing the Training Department's policies and procedures, aligning them with CASA regulations, Part 145, and Part 42 standards.
- Served as the Learning Management System (LMS) Specialist for JANZ Engineering, proficient in SuccessFactors & Workday platforms.
- Led the successful delivery of Jetstar Engineering's global SuccessFactors implementation projects, focusing on Learning Management System (LMS) and Employee Central (ECC) modules.
- Managed Jetstar Global Engineering's HR data within Employee Central and the Learning Management System, ensuring accuracy and compliance.
- Collaborated with IT teams to ensure the integrity of solutions, meeting both technical specifications and business requirements.
- Provided expert guidance as a SuccessFactors Domain Manager for Jetstar Global Engineering, bridging the gap between technical teams and business stakeholders.
- Recommended process enhancements for Jetstar Engineering, aligning Engineering business practices with SuccessFactors best practices.
- Conducted rigorous system testing to guarantee flawless execution of procedures in the live environment after thorough validation in test scenarios.
- Boasted over 7 years of specialized experience in SuccessFactors Learning & SAP HR Employee Central.
- Managed the onboarding of contingent staff and contractors into the SuccessFactors Learning Management System with precision.
- Offered robust support for the SuccessFactors LMS module to all levels of Jetstar Global Engineering personnel.
- Excelled as a SuccessFactors Reporting and Data Analyst, providing insightful training data analysis for Engineering Training records.
- Delivered consistent weekly and monthly reports to inform business strategies, management decisions, and CEO briefings.
- Maintained meticulous HR personnel data records, upholding high standards as an auditor for the Learning Management System and Data Management System.
- Streamlined onboarding processes, ensuring new hires received comprehensive training resources.
- Coordinated training schedules for new employees, ensuring timely onboarding and compliance with safety regulations.
- Streamlined reporting processes for training attendance and completion rates, improving data accuracy and accessibility.
Education
High School Diploma - Learning Management System
SAP Learning Hub
Online01-2025
No Degree - Learning Management System
SAP Learning Hub
Online01-2025
Skills
Learning Management Systems (LMS) Administration (SuccessFactors, SAP Learning Management, Workday & Docebo)
- Administration of LMS platforms, including user management, enrolments, attendance tracking, and completion records Strong focus on data integrity, troubleshooting access issues, and supporting system transitions and enhancements
Learning Program Coordination & Stakeholder Engagement
- End-to-end coordination of leadership and capability programs, managing logistics, communications, and stakeholder relationships Proven ability to liaise with facilitators, site leaders, and participants to deliver seamless learning experiences
Data Migration, Validation & System Implementation Support
- Experience supporting large-scale LMS migration projects, including data cleansing, mapping, validation, and reconciliation of over 1 million records Contributed to testing cycles, UAT, and successful system implementation
Reporting & Data Analysis (Training Metrics & Insights)
- Development of regular and ad hoc reports on training participation, completion rates, and program effectiveness Ability to interpret data, identify trends, and provide actionable insights to support business decisions
Process Improvement & Documentation (Power User Enablement)
- Design and documentation of processes to improve L&D operations and system usage Delivered Power User training to enable site-level capability and drive consistency in LMS practices
Organisational Skills
- Highly organised with the ability to manage multiple priorities, coordinate concurrent programs, and maintain accurate records while meeting tight deadlines
Analytical Thinking
- Interprets data and trends to inform decision-making, identify gaps, and support continuous improvement in learning programs and reporting
Accomplishments
- Key Accomplishments
Supported the successful migration of over 1 million learning records from SuccessFactors LMS to Docebo within a 4-week timeframe, ensuring high data accuracy and continuity of compliance records during system go-live
Streamlined L&D inbox management processes, reducing response times by 80% and significantly improving stakeholder experience
Supported and coordinated learning delivery for 6,000+ learners across leadership programs and training initiatives
Coordinated multiple Frontline Leadership and Leader as Coach program cohorts, delivering consistent, high-quality learning experiences across sites
Implemented structured attendance tracking and LMS data processes, improving accuracy and reliability of training records and reporting
Developed and delivered Power User training for the Truganina site, increasing local capability and reducing reliance on central L&D support
Identified and resolved data discrepancies across LMS and MCI systems, improving alignment and integrity of training completion records
Enhanced reporting processes by introducing more efficient tracking and analysis methods, enabling clearer visibility of training metrics and outcomes
Successfully coordinated warehouse tours as part of leadership programs, strengthening practical learning experiences and stakeholder engagement
Improved invoice processing workflows, ensuring timely payments, accurate budget tracking, and reduced discrepancies with vendors
Contributed to continuous improvement initiatives within L&D operations, increasing efficiency and consistency across processes
Timeline
Learning & Development Coordinator
Metcash
12.2024 - Current
Project Arrow Requisitions & Training Coordinator
Metcash
10.2023 - 12.2024
SAP Payroll/ SuccessFactors Support Consultant
Tambla
07.2021 - 04.2022
Engineering Training Administrator/ Workday & SAP Coordinator
Jetstar Airways
09.2014 - 12.2019
High School Diploma - Learning Management System
SAP Learning Hub
No Degree - Learning Management System
SAP Learning Hub