Summary
Overview
Work History
Education
Skills
Referee
Timeline
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Mandy Ou

Rochedale

Summary

Multilingual Personal Banking Specialist with a 9-year tenure at Westpac Sunnybank branch. Proven track record of building strong customer relationships, achieving top performance, and managing both business and personal accounts. In my current role, 80% of my customers are business banking related.


I am seeking a Business Finance Manager role to
further contribute to financial business growth and customer satisfaction.


Overview

9
9
years of professional experience

Work History

Personal Banker Specialist

Westpac
10.2014 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Built and maintained outstanding relationships with customers to understand and cater to their current and future financial needs
  • Dealing with complicated business banking (unit trust, non-profit organizations, multiple companies joint accounts etc)

Education

Bachelor of Business - International Business

Queensland University of Technology
Brisbane, QLD
12.2010

Skills

  • Exceptional customer service and relationship building skills
  • Proficiency in banking and financial product presentation
  • Multilingual with fluency in English, Mandarin, and Cantonese
  • Strong knowledge of banking products, technologies and analysis skills
  • Rigorous compliance with bank and external policies and procedures
  • Strong ability to generate new business opportunities

Referee

  • Nancy Yu - Bank Manager (0435705704)
  • Aaron Bergstrum - My Pervious Bank Manager, Current RGM North QLD (0457502050)
  • Hermes Liu - Senior Relationship Manager (0419727060)
  • Gary Gao - Business Banking Manager (0429154455)

Timeline

Personal Banker Specialist

Westpac
10.2014 - Current

Bachelor of Business - International Business

Queensland University of Technology

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Mandy Ou