Mandy Payne
Hinchinbrook
Summary
Experienced in delivering exceptional service and enhancing guest experiences. Skilled at resolving issues, anticipating needs, and providing personalized attention. Strong focus on team collaboration and achieving results, with the ability to adapt to changing requirements. Proficient in communication, problem-solving, and maintaining a positive atmosphere. Friendly and organized with excellent interpersonal skills and a positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing a welcoming environment and ensuring smooth daily operations.
Overview
21
21
years of professional experience
Work History
Guest Relations Host and Supervisor
Anglican Youthworks Port Hacking Conference Centre
01.2023 - Current
- Provide high quality guest-centred service that achieves a pleasant experience for clients and promotes Youthworks in a positive way
- Ensure that the Centres are properly prepared and ready for each in coming group and reset after each group's visit
- Ensure that meal service is provided to client groups in a timely fashion including liaising with catering staff in regards to meal portions and service of special dietary meals
- Provide oversight and instruction of the meal service staff
- Collaborate with housekeeping staff to ensure guest rooms met cleanliness standards upon arrival.
- Assist in training new team members on company policies, procedures, and guest relations best practices.
- Handle guest complaints professionally, offering solutions that met both guest needs and Youthworks protocols.
Receptionist / Uniform Co-Ordinator
Thomas Hassall Anglican College
01.2019 - 09.2024
- Greet incoming customers in a professional manner and provide friendly, knowledgeable assistance
- Answered phone promptly and directed incoming calls to correct offices.
- Keep the reception area clean and neat to give visitors a positive impression.
- Sort, and distribute mail correspondence between departments and personnel, including, email, snail mail, parcel packaging, preparation, and efficient shipping
- Liaise with uniform suppliers regarding uniform design and manufacture
- Place orders for uniforms, manage inventory, and process purchases
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Receptionist and Enrolment Officer
William Carey Christian School
01.2007 - 01.2009
- Duties as at Thomas Hassall
AIN
Fairfield City Nursing Home
01.2006 - 01.2007
- Assist residents with their daily routines, such as eating, mobility, toileting and exercise regimes
- Meet residents needs and preferences, respecting their dignity, choice, and privacy
- Maintained a clean and well-organized environment for client happiness and safety
- Document residents progress and care needs
- Communicate effectively with the team
Respite Care Worker
Northcott Society
01.2004 - 01.2007
- Meet clients needs and preferences, respecting their dignity, choice,and privacy
- Communicating with carers and clients directly to ascertain expectations for each shift
- Assisting clients with recreation activities and outings, providing transport and companionship
- Assisting with feeding, toileting and personal hygiene as needed
Education
High School Diploma -
William Carey Christian School
Prestons, NSWSkills
- Excellent verbal and written communication skills
- Administrative support
- Effective time management
- Customer service expertise
- Approachable and engaging
- Consistent professional conduct
- Nurturing attitude
- Problem-solving abilities
- First aid training
- Microsoft Office proficiency
Timeline
Guest Relations Host and Supervisor
Anglican Youthworks Port Hacking Conference Centre
01.2023 - Current
Receptionist / Uniform Co-Ordinator
Thomas Hassall Anglican College
01.2019 - 09.2024
Receptionist and Enrolment Officer
William Carey Christian School
01.2007 - 01.2009
AIN
Fairfield City Nursing Home
01.2006 - 01.2007
Respite Care Worker
Northcott Society
01.2004 - 01.2007
High School Diploma -
William Carey Christian School
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