Mandy Sayah
Mornington,VIC
Summary
Instructor with an outstanding background in customer service and sales. Addresses all questions and concerns with customer satisfaction in mind. Hardworking and outgoing team member. Trustworthy individual who enjoys working in a customer-focused work environment. Dependable and punctual with mathematical aptitude.
Overview
19
19
years of professional experience
Work History
Business owner, operator, instructor
Wing Chun Kung Fu, Pty. Ltd.
Mornington, VIC
01.2005 - 06.2016
I was a co-owner of this business. I worked as a martial arts instructor at this Mornington location as well as a Rosebud academy and occasionally taught classes at a Dandenong academy as well. I taught self-defense classes to men, women and children as well as cardio classes, sparring and weapons. I provided an excellent service to my clients where I organized what was taught to a group with different skill levels. Part of the reason the business thrived was because of the friendly environment we fostered and great communication skills. In general, people want fast friendly service, in martial arts they want to pick up skill rapidly and have fun doing so. My communication skills and knowledge satisfied my clients needs. I have sales experience (signing up clients), business management skills (using Quickbooks management program for data entry accounts receivable and payable as well as quarterly tax preparation, typing 100/wpm), people skills (friendly service in the academy as well as answering phone calls from clients and prospective clients with questions). Organized and removed files no longer in use. I am a team player, coordinating and working with other instructors to teach specialist seminars. Cash handling and new customer accounts were part of my job.
Reception, client services
Specialty Laboratories
Santa Monica, California
01.1999 - 01.2001
I worked for one year as the receptionist in the corporate offices. I answered the switchboard phones that had about eight phone lines. I memorized 1,600 employees 4-digit phone extension numbers to facilitate quick transfers. Excellent communication skills enabled me to provide fast, friendly service. I then transferred into client services where I used a special computer program to find missing or lost lab results and send them electronically to the designated party. I often corresponded with hospitals over the phone who were requesting the missing results. I've always been hard-working, friendly and polite.
Dialoguer
Gelula & Company
Beverly Hills, California
08.1997 - 12.1997
I watched un-released feature films on Moviola machines and typed every word of dialogue spoken in the film in screenplay format, making sure I kept a running record of the timecode every time the camera changed angles or shots. (Later they would translate what I had recorded to foreign languages and subtitle the film for its release overseas and on dvd.) Not to toot my own horn but my diverse work history shows that I am smart, hard-working and a quick learner to memorize things like screen-play format, 1,600 employees, 4-digit phone extensions, a master degree in close-quarter combat and I learned to read, write, and speak Arabic in a 4 month intensive course.
Education
Bachelor of Arts - Professional and Creative Writing with Film Minor
Deakin University
2014
Master of Arts - Martial Arts
Wing Chun Kung Fu
2013
Skills
Rapid 10-key data entry
Hard-working
Fast learner
Highly dependable
Excellent attention to detail
Customer service
Excellent communication skills
Timeline
Business owner, operator, instructor
Wing Chun Kung Fu, Pty. Ltd.
01.2005 - 06.2016
Reception, client services
Specialty Laboratories
01.1999 - 01.2001
Dialoguer
Gelula & Company
08.1997 - 12.1997
Bachelor of Arts - Professional and Creative Writing with Film Minor
Deakin University
Master of Arts - Martial Arts
Wing Chun Kung Fu
Similar Profiles
Mahdad MohriMahdad Mohri
Sifu (Master) at Wing Chun Kung Fu Organizaton in IRANSifu (Master) at Wing Chun Kung Fu Organizaton in IRAN
GRACE WAREGRACE WARE
Instructor at Academy Of Kung Fu & Tai Chi Llc / Western Hills Kung Fu & Tai Chi TeamInstructor at Academy Of Kung Fu & Tai Chi Llc / Western Hills Kung Fu & Tai Chi Team
Saqlain RiazSaqlain Riaz
Sales manager at Fu Chun Trading L.L.CSales manager at Fu Chun Trading L.L.C