Mandy Sayer

My friendly, patient and supportive nature underpinned with an excellent work ethic;

Devoted professional proactively and quickly identifies best course of action for given scenarios.

Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Steadfast Senior Administration Office, employs empathy and patience to connect with individuals on emotional level and provide support during difficult times. Excellent eye for detail and accurately assesses needs. Strives to provide best possible care and support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills.

• Adhering to company policies and procedures
• Providing high level customer service and professionalism
• Building rapport with customers and staff
• Highly proficient with Microsoft Office- Word, Excel and Outlook Express
• Excellent knowledge in Human Resource processes & procedures
• Petty Cash reconciliation and EFTPOS Terminal
• Stationary control and ordering
• Data entry and file maintenance
• Focus on continuous improvements.
• Strong attention to detail and accuracy
• Willingness to learn and take direction – I am a team player
• Time management
• Able to multitask while sourcing and disseminating information for stakeholders, staff, students and parents
• Building repours with clients, showing compassion and empathy and problem solving.

• Infin8care Aged Care, Admissions Navigation Team, 05/12/22 - Present, True, Aged Care Placement Enquires for Infin8care Facilities Australia wide, Receive & create enquires via Email, Website Telephone & Walk-Ins, Liaise & Build repour with all Aged Care affiliated Companies, Hospital Social Workers, Clients, Facility Management & staff, Maintain exceptional level of customer service and professionalism., Effectively managing all administrative duties and objectives, Keep all required records up to date in compliance with accreditation and Aged Care Standards, Data entry ensuring a very high quality of accuracy, Provide support to Managers & co-workers, Manage all client Agreements, admissions and discharges processes, Update all daily Facility Movement Sheet, Assist SRM's with all aspects of site tours,, Proficient in Microsoft Word, Excel and Outlook, Computer Software: Hubspot, Resman, Icare, Nera, My Gov, My Aged Care
• Blue Care - Talleyhaven Aged Care, Administration Officer/Manager, 02/15/21 - Present, True, Maintain exceptional level of customer service and professionalism in all front office interactions with residents, relatives, staff and external visitors - Directly and over the telephone, Effectively managing all administrative and front of house duties and objectives, Management of Human Resource procedures & functions, Maintain accurate personal files., Arrange interviews and conduct interviews., Conduct Orientation for all new Employees and training for new Administration Staff, Co-ordinate meetings and education sessions, including maintaining the applicable documentation & calendars, Keep all required records up to date in compliance with accreditation and Aged Care Standards, Staff rostering and replacement of staff, Filing, Incoming and outgoing Mail and distribution of correspondence and emails, SABA Education - Manage all education records & data entry, Basware: Processing purchases and invoices, Aurion: Staff information & details keeping all records up to date, Stationary ordering & distribution, Petty cash: Maintain daily records and monthly spreadsheets. Reconcile company petty cash, Receive and direct all phone calls and front counter enquires., Provide general support to residents and their representatives, visitors and staff, Assist in resolving resident, representative and staff problems and or redirect to Management, Liaise and build rapport with residents, families/friends, clients, hospital staff and social workers, Conduct client/family tours of facility, including placement processes & scheduled fees, Manage all client admissions and discharges processes, Manage and maintain resident and family/carers information, Proficient in Microsoft Word, Excel and Outlook, Computer Software: Basware: Purchases and Invoices, Saba: Staff Education, Riskman: Auditing, Aurion: Employee's, Merlon Assist: Nurse Call Bell System, Kronos: Rostering & Payroll
• Woolworths, Customer Service/Trainee Supervisor, Front Counter and Checkouts, 03/24/20 - 09/2021, False
• CPSM – MAGNOLIA AGED CARE, Reception/Administration Assistant, 06/10/08 - 01/28/20, False, Assist Administration Manager in effectively managing all administrative and front of house duties and objectives, Maintain exceptional level of customer service and professionalism in all front office interactions with residents, relatives, staff and external visitors., Adhere to CPSM Policies, Procedures and Conditions of Employment, Assist with management of Human Resource functions, Maintain accurate personal files and ensure that appraisals attended as required, Arrange interviews and conduct referee checks, Maintain Police Checks for Staff, Allied Health Professionals and Volunteers, Manage all compulsory education records, Co-ordinate staff meetings and education sessions, including maintaining the applicable documentation folder, Keep all required records up to date in compliance with accreditation and Aged Care Standards, Staff rostering and replacement of staff, Filing, Maintain daily staff annual leave/sick leave etc., on branch spread sheet/calendar, Provide general support to residents and their representatives, visitors and staff, Assist in resolving resident, representative and staff problems and or redirect to Management, Maintain exceptional level of customer service and professionalism directly and over the telephone, Receive and direct all phone calls and front counter enquires., Liaise and build rapport with residents, families/friends, clients, hospital staff and social workers, Conduct client/family tours of facility, Data entry for resident admissions and discharges, Manage and maintain resident and family/friend information, Assist in the distribution of correspondence and emails, Assist with the management of resident accounts, Have sound knowledge of CPSM finance modules, Process cheques for resident fee payments and bank as required, Petty cash/cash on hand control, maintain daily records and monthly spreadsheets. Reconcile company petty cash and raise cheque for approval, EFTPOS Terminal, Handling of incoming and outgoing mail, Proficient in Microsoft Word, Excel and Outlook, Computer Software: ECase - Resident and Nursing Information and records, AIM - Accounting
• TIP TOP BAKERY - GEORGE WESERN FOODS, Customer Service, 2006 - 2008, False
• MERCHANDISING AUSTRALIA, Merchandiser and Planograms on Gold Coast & Northern NSW, 2002 - 2005, False
• Ana international hotel [4 sTAR], Front Office/Reception Manager, 1991 - 02/2001, True
• PTA VOLUNTEER, Managing Uniform shop, 1 year
• PTA VOLUNTEER, Pacific Pines State High School P&C Secretary, 1 year
• Stay At home mum first born, 1987 - 1989
• WENDY'S HAIRDRSSING SALON, Stylist, 1984 - 1986
• Carl's hairdressing, Hairdresser, 1982 - 1984

• Strong communication and relationship building skills – eager to listen to others, liaise with management and team members to gain knowledge, understanding and meet company objectives.
• Able to stay calm, take initiative, provide empathy and listen to clients/customers at all times especially in order to resolve difficult situations with high levels of discretion and confidentiality.
• Excellent organisational and time management skills – Prioritise and make well-informed decisions while working under pressure to meet deadlines – the job gets done.
• Engage a solution focused approach - managing varied and at times complex queries or concerns.
• An outgoing, confident and willing team member – but also just as importantly I am self-motivated and able to work unsupervised and get the job done.
• Excellent computing capabilities – a background in operating specific information systems and databases along with excellent telephone communication skills.
• Highly flexible and versatile – ability to integrate quickly into new environment with a commitment to achieving quality work standards at all times.
• Confidentially - Maintain the ability to keep sensitive Employer and Client details confidential.
• Communication – I do this effectively, appropriately, professionally with compassion and empathy.

• Julie Lennon, Quality Assessor – Residential Aged Care, 0415 044 189, julie.lennon@rsm.com.au
• Dr Clive Keevil, Education Consultant, 0493 644 597, clive.keevil@gmail.com