Mandy Waho

Windsor,Australia

Overview

years of professional experience

Certificate

Work History

Workplace Manager / Facilities Coordinator

CBRE - WPP Media Head Office

Brisbane

01.2025 - Current

Managed day-to-day workplace and facilities operations, ensuring a safe, efficient, and compliant environment for all staff and visitors.
Oversaw vendor and contractor performance, ensuring adherence to SLAs, quality standards, and compliance requirements.
Coordinated onboarding processes including safety briefings, access control, and workspace readiness.
Partnered with Dimeo cleaners to maintain high standards of cleanliness, hygiene, and presentation across all office areas.
Led an office refurbishment and new-development project, managing planning, vendor engagement, stakeholder communication, and final handover.
Conducted routine WHS, fire safety, and compliance inspections, maintaining accurate documentation and supporting emergency preparedness.
Managed PPM schedules and reactive maintenance, ensuring minimal disruption to business operations.
Supported financial administration including budgeting, invoice processing, and cost-control initiatives.
Maintained workplace assets through structured asset-management processes and lifecycle tracking.
Coordinated HVAC maintenance and performance monitoring to ensure optimal comfort and energy efficiency.
Supported workplace experience initiatives including pantry services, staff events, and operational improvements.
Administered Siemens access systems, ensuring accurate access control and security compliance.
Strengthened operational efficiency by improving communication channels between vendors, building management, and internal teams.
Managed staff access and parking operations in partnership with Southbank Corporation, ensuring efficient allocation and security compliance.

Facilities Coordinator / Workplace Support

Hays Recruitment – PwC Head Office

Brisbane

08.2024 - 01.2025

Reception and administrative duties, providing front-of-house support and ensuring smooth daily operations.
Coordinated in‑house catering services for meetings, events, and executive functions to ensure seamless delivery and a high‑quality guest experience.
Supported daily facilities operations across business ensuring a well-functioning and compliant workplace.
Managed visitor processes, access control, and security protocols using Gallagher systems.
Coordinated maintenance requests, building services, and vendor activities to ensure timely resolution of issues.
Partnered with Dimeo cleaners to maintain high standards of cleanliness, hygiene, and presentation across all office areas.
Conducted routine inspections to uphold safety, cleanliness, and workplace standards.
Supported event and meeting operations including room setups, catering coordination, IT requirements, and event planning.
Oversaw mail room management, including sorting, distribution, and courier coordination.
Managed inventory of office supplies, equipment, and consumables with cost-effective procurement.
Assisted with WHS and emergency procedures including incident reporting and compliance documentation.
Maintained a high-standard workplace environment aligned with PwC’s operational and brand expectations.

Workplace Coordinator

Cushman & Wakefield – Suncorp Head Office

Brisbane

05.2022 - 01.2024

Coordinated daily workplace operations across Suncorp’s Corporate head office, ensuring smooth, efficient, and compliant functioning.
Worked closely with vendors to resolve service now request as a contact with work orders facilities, maintenance, and building services, resolving issues promptly and professionally.
Supported space planning, desk allocation, and meeting-room management to optimise utilisation and workplace flow.
Managed onboarding and offboarding processes including access cards, workspace setup, and technology coordination.
Oversaw workplace communications including service updates, building notices, and safety information.
Managed office supplies, equipment, and inventory with cost-effective procurement strategies.
Supported WHS, emergency procedures, and compliance activities including incident reporting and documentation.
Contributed to workplace-experience and continuous-improvement initiatives to enhance employee engagement and operational efficiency.
Provided mail room management, event coordination, and ad hoc support, collaborating closely with Executive Assistants to ensure seamless workplace services.
Assisted with staff access and parking operations in partnership with Suncorp Fleet team, externals and events ensuring efficient allocation and security compliance.

Timeline

Workplace Manager / Facilities Coordinator

CBRE - WPP Media Head Office

01.2025 - Current

Facilities Coordinator / Workplace Support

Hays Recruitment – PwC Head Office

08.2024 - 01.2025

Workplace Coordinator

Cushman & Wakefield – Suncorp Head Office

05.2022 - 01.2024

High School Diploma -

Mac Gregor State High School

Summary

Motivated Front‑of‑House, Facilities Coordinator, Worplace professional seeking a role where I can combine strong customer service skills with hands‑on workplace operations experience. Committed to delivering a welcoming client experience while supporting efficient building operations, safety compliance, and smooth day‑to‑day workplace functionality.

Education

High School Diploma -

Mac Gregor State High School

Brisbane, QLD

11.1996

Skills

Managed visitor services front of house and enhanced client interactions to foster a positive and inviting atmosphere

Professional customer service excellence with stakeholder and vendor management

Managed workplace and facilities operations, facilitating maintenance activities and optimising functionality across corporate settings

Managed relationships with suppliers and contractors, overseeing service delivery to enhance project outcomes and maintain operational excellence

Executed maintenance oversight and safety compliance initiatives to support a safe and compliant workplace

Analysed and redesigned office layouts to maximise space utilisation and improve overall employee satisfaction

Certification

First Aid Certificate St John’s
Responsible of Service Alcohol (RSA)
QLD Responsible Conduct of Gaming (RSG)