Summary
Overview
Work History
Education
Skills
Accomplishments
Careerpath
Professional assets
Referees
Timeline
Generic

Mandy Welfare

Stratford,QLD

Summary

Over 20+ years of experience in community engagement, this professional seeks new opportunities to leverage strong leadership and management capabilities, along with diverse skillsets. A skilled mediator and communicator, successfully collaborated with multidisciplinary teams across large geographical areas to develop and implement customized programs and services that effectively address emerging needs. Eager to contribute expertise and make a positive impact in the next role.

Overview

27
27
years of professional experience

Work History

External Supervisor - Health & Welfare Sector

Self-Employed
11.2022 - Current
  • Work with regular and occasional clients to provide tailored support utilising critical thinking to break down problems, evaluate solutions to support decision making within a managerial context
  • Introduce innovative ideas or techniques relevant to the project or team.
  • Provide an unbiased ear


Community Partnerships and Capacity Building Manager

Youth Empowered Towards Independence (YETI)
06.2013 - 11.2022
  • Company Overview: Established in 1995, Youth Empowered Towards Independence (YETI) is a non-government support agency for vulnerable young people aged between 12 to 25 years old living in Far North Queensland
  • Management of four targeted programs including Just North, Remote Alcohol and Drug Interventions and Outcomes (RADIO), Schools Up North (SUN) and Coordinated Care for Vulnerable Young People (CCYP) as well as leadership of the biannual Shared Stories workshop
  • Administration of 2.7m budget across multiple projects, ensuring all funding reports are completed as per set agreements with federal and state funding departments
  • Line management and provision of practice supervision to a team of seven staff members
  • Membership of the Senior Executive Management Team
  • Community engagement and relationship building across communities throughout Cape York, Torres Strait Islands, Cairns, Tablelands, Cassowary Coast and Lower Gulf particularly Normanton, Doomagee & Mornington Island
  • Remote service capacity development to meet identified needs of communities
  • Management of the ‘Just North’ program addressing Volatile Substance Use (VSU)
  • Development of the QLD state wide VSU network with representation from five state wide peak bodies
  • Delivery of training sessions to multiple stakeholder groups in the community service, health and youth sectors
  • Development and leadership of the inaugural biannual two day forum 'Shared Stories' for over 100 youth AOD workers from Far North QLD communities. Successful delivery of three ‘Shared Stories’ over six years
  • Comprehensive knowledge of policies, legislation, best practice, service standards and systems impacting vulnerable young people
  • Application of adaptable problem solving skills in remote communities and culturally complex situations
  • Involvement in yearly strategic planning processes
  • Membership of the YETI Reconciliation Action Plan Working Group

Regional Youth Support Coordinator

Department of Communities and QLD Education
01.2011 - 06.2013
  • Project Overview: A statewide project funded by Department of Communities and QLD Education to support coordination of front line services for young people at risk of disengaging from High School.
  • Provision of practice supervision to eighteen Youth Support Coordinators (YSC) across twelve High Schools in Far North Queensland
  • Enhanced YSC efficiency through group training and facilitating regular meetings, sharing successes and challenges and discussing strategies for improved service delivery
  • Data analysis and needs identification to support implementation of programs to support young people to remain engaged in education
  • Engagement and fostering partnerships with school principals and Student Support Teams across Far North QLD to determine specific needs and negotiate service provision
  • Collaboration with federal government officers to minimise program duplication and ensure the alignment of state and federal government programs
  • Establishment and maintenance of communication and reporting processes and protocols between all stakeholders including Departmental officers, service providers, youth support coordinators and schools
  • Analysis of regional data to support and improve project outcomes
  • Composition of comprehensive reports to ensure all internal and external stakeholders are fully informed of program delivery and successes
  • Contribution to forward planning and goal setting for the region
  • Provision of information regarding any emergent issues to senior management
  • Collaboration with statewide RYSC and stakeholders to problem solve through and resolve any issues impacting project delivery

Regional Coordinator, Multiple and Complex Needs Initiative (MACNI)

Department of Human Services, Victoria
08.2005 - 01.2010
  • Project Overview: Victorian statewide researched project, addressing systems to support over 200 identified high risk complex individuals
  • Collaborated closely with other Regional Coordinators and Departmental heads to share best practices, optimize resources, and drive overall project success.
  • Engaged and fostered relationships with ten government and non-government regional managers creating a monthly panel to navigate new service system pathways

Project Worker - Community Safety

Ballarat Healthy Community Program (BHCP)
06.2000 - 03.2005
  • Overview: BHCP sat within City of Ballarat and the project work undertaken was funded via 'Safer Cities and Shires' a state-wide initiative
  • Facilitated, monitored and evaluated implementation of the Ballarat Local Drug Action Plan (LDAP)
  • Publication & distribution of the LDAP
  • Provision of executive support to the Ballarat Safe City Working Group
  • Engaged and fostered partnerships across numerous local government areas, community organisations and business
  • engaged and maintained input from 35 of the 70 organisations involved in developing the LDAP after an 18 month interval
  • 18 of 25 LDAP outcomes achieved, other 7 were long term initiatives taken on board by community services
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • developed partnerships between the Cities two universities to work collaboratively around binge drinking during orientation week
  • Gained funding for Safer City Taxi Rank
  • Gained funding to address community's fear of dogs

Project Officer, Community Safety

Pyrenees Shire
02.1998 - 01.2000
  • Overview: Pyrenees Shire situated in Central Highlands Victoria population gained Safer Cities & Shires state-wide funding
  • Engaged government and non-government stakeholders and formed a community safety planning committee
  • Comprehensive community consultation; youth focus groups, mailed survey to farmers & businesses, telephone interviews, public meetings resulting in a published Pyrenees Community Safety Plan
  • Developed a sustainable management structure to oversee implementation of safety plan over three years
  • Gained funding with local health service and wrote and delivered 'Kids & Farm Safety' training to 8 rural communities

Education

Post Graduate Diploma of Business Management -

University of Ballarat (Federation University)
Ballarat, VIC
01.1997

Skills

  • Team building, leadership & collaboration
  • Stakeholder engagement & partnership development
  • Staff supervision, management & training
  • Conflict resolution & mediation
  • Goal orientated project planning, implementation, review & reporting
  • Logistics coordination, task delegation
  • Process monitoring, analysis and improvement
  • Budget control
  • Contract management

Accomplishments

  • Developed & led inaugural biannual YETI 2 day 'Shared Stories' Workshop bringing together 100 on the ground workers to Cairns from across FNQ and the Lower Gulf. Led 3 workshops over 6 years.
  • Led, monitored and undertook continuous improvement activities with 3 newly funded programs across rural and remote FNQ & Lower Gulf over 8 years
  • Engaged and developed relationships with community controlled organisations, non-government, government and businesses across FNQ & Lower Gulf over 8 years.
  • Led a change management strategy with 4 disability specific recreation services to create a one stop recreation/leisure service for people with all disability types. All 14 staff were retained.

Careerpath

  • Self-Employed - External Supervisor, Health & Welfare sector 11/21, Present
  • Management & marketing of short term rental, 11/21, Present
  • Community Partnerships and Capacity Building Manager, YETI, 06/13, 10/21
  • Regional Youth Support Coordinator, Department of Communities, 01/11, 06/13
  • Relocation, 01/10, 07/11
  • Regional Coordinator, Multiple and Complex Needs Initiative (MACNI), Department of Human Services, Victoria, 08/05, 01/10
  • Consultant, Craig Marshall, Community Planning and Development, 04/05, 06/05
  • Project Officer, Community and Culture Business Unit and Aged Care and Disability Business Unit, 06/04, 08/05
  • Local Drug Action Plan Project Worker, Ballarat Healthy Community Program, 06/02, 06/04
  • Community Safety Officer, Ballarat Healthy Community, 01/00, 06/02
  • Youth Outreach and Family Support Worker (0.5FTE), Pyrenees Shire, 02/98, 01/00
  • Project Worker, Ballarat Health Services, 06/97, 01/98
  • Manager, Recreation Connection, 04/94, 05/97
  • Leisure Development Worker, Broadening Leisure Options Support Scheme (BLOSS), 06/90, 05/94
  • Screen Printer Supervisor and Contract Supervisor, Bindi Inc, NT, 03/88, 05/90
  • Allied Health Assistant, Ballarat Health Services, 02/85, 02/88

Professional assets

  • Extensively experienced in the strategic management of teams delivering community engagement programs across rural and remote locations including collaborating with funding bodies, overseeing contracts and working with peak organisations
  • A strong team leader with a demonstrated commitment to informing and collaborating with internal and external stakeholders, providing targeted and responsive training and working with individuals from a wide range of cultures and language backgrounds
  • Established extensive professional networks with not for profit service providers and government organisations working with at risk individuals and populations
  • Demonstrated ability to develop and implement organisational processes, procedures and action plans ensuring compliance with legislative, regulatory and funding requirements
  • Highly developed interpersonal skills, with the ability to relate to people on all levels, across business, social, age and cultural boundaries including those who identify as Aboriginal and Torres Strait Islander. An extensively experienced leader in strategic management and the delivery of community engagement programs across rural and remote regions. Proven ability to collaborate with funding bodies, oversee contracts, and work effectively with peak organizations to achieve impactful outcomes.


Referees

Referees x 3 are available on request 


Timeline

External Supervisor - Health & Welfare Sector

Self-Employed
11.2022 - Current

Community Partnerships and Capacity Building Manager

Youth Empowered Towards Independence (YETI)
06.2013 - 11.2022

Regional Youth Support Coordinator

Department of Communities and QLD Education
01.2011 - 06.2013

Regional Coordinator, Multiple and Complex Needs Initiative (MACNI)

Department of Human Services, Victoria
08.2005 - 01.2010

Project Worker - Community Safety

Ballarat Healthy Community Program (BHCP)
06.2000 - 03.2005

Project Officer, Community Safety

Pyrenees Shire
02.1998 - 01.2000

Post Graduate Diploma of Business Management -

University of Ballarat (Federation University)
Mandy Welfare