Mandy Whitney
Central Coast ,NSW
Summary
Dedicate Events professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am currently looking for a position that offers variety and the opportunity to develop both personally and professionally in the Event space.
Overview
26
26
years of professional experience
Work History
Director
First Table
05.2015 - Current
- Launched business in 2015, and was responsible for all sales and ongoing restaurants relationships
- Delivered compelling sales presentations to demonstrate expert product knowledge.
- Formulated and launched marketing and promotional campaigns to maximize profits.
- Managed creation of marketing materials, collateral and sales support tools.
- Delegated assignments and responsibilities to department heads and supervisors.
- Hired and trained new department managers to increase team oversight and productivity.
- Coordinated and directed budget and financial operations to increase efficiency and maximize investments.
- Signed and approved budgets for new funding and program initiatives.
- Hired, trained and mentored 20 staff members to maximize productivity.
Events- BDM
Doltone House
02.2015 - 08.2018
- Organized venues, budgets, guest lists, catering and event timelines.
- Assessed event success and identified improvement areas through client feedback.
- Met with potential clients to perform site inspections and give tours of facility, meeting rooms and large venues.
- Created detailed timelines for events based on scope of work required by each department involved in process.
- Designed and maintained spreadsheets documenting vendor, facility and guest information.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Established new customer accounts.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Enhanced sales volume through skilled support to both new and inactive customers.
Event Sales Manager
Hard Rock Café, Darling Harbour
01.2014 - 01.2015
- New Business Development & Account Management
- Pursues new market opportunities by cold calling and networking
- Accountable for all function and event budgeting from start to finish
- Book all talent: Including, DJ’s, Bands and musicians
- Works with head chef to select dishes for function menus
- Create and revise floor plans for each event
- Negotiates and secures function spaces
- Meet with clients for site visits and discussion of proposals
- Coordinates all aspects of events logistics
- Maintaining and developing client relationships
- Issuing of invoices and reconciling of all event payments
- Focus on improving customer satisfaction by creating loyalty programs and follow ups
- Manages multiple events simultaneously
- Responsible for the organization of flier, brochures and invites for events.
Corporate Events Manager
Tilbury Hotel, Woolloomooloo
04.2012 - 12.2013
- Successfully executed large-scale events up to 500 guests
- Managed administrative logistics of events planning, event booking, and event promotions.
- Responsible for management of brand standards
- Daily and weekly reconciliation of sales / end of week / processing of payroll
- Managing a team of 30 staff and 5 supervisors
- Assisting daily with office administration and marketing
- Manage and resolve customer complaints
- Organising the food and beverage packages for functions from start to finish
- Display high level of experience in event concept creation and project planning for each event
- Liaise with the kitchen for timing of delivery of all function food
- Lead all events within budget and quality guidelines
- Marketed and publicized special events in social calendars.
- Paid and settled vendors, venues, staff and contracted services.
- Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
- Managed administrative logistics of events planning, event booking, and event promotions.
Venue Manager
Good Group Limited
11.2008 - 04.2012
- Full licensed manager of premises answering to the directors of Good Group
- Supervised events from start to finish using effective crowd control methods.
- Key holder responsible for opening, closing and general operations of the venue
- Ensuring weekly budgets were met and consistently exceeded monthly sales targets
- Hiring and training of all staff, stock-take, ordering
- Oversee fortnightly stocktakes
- General administration including weekly rosters, cash handling and cost control
- Creating and preparing new menus and unique cocktails
- Utilizing strong customer service abilities when dealing with celebrities and regular patrons
- Marketing and maintaining the reputation of the venue including organizing themed events, functions and ongoing promotions.
Merchandise Manager
Blue Hawaiian Helicopter
11.2006 - 08.2008
- Sourcing products and promotional material
- Forecasting inventory demands and trends, and negotiating with suppliers.
- Used historical and current business data to determine key buying trends and items.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
- Daily opening, closing and managing of all cash
- Overseeing the Staff and ensuring training and knowledge where up to standard
- Controlling cost, which included, all ordering, monthly stock-take and weekly payroll budgets
Divisional Operations Manager
Calvin Klein
03.1998 - 10.2006
- Respected supervisor for up to 40 staff at a time
- Recruiting, managing staff changes including hiring and firing and training of new & existing staff
- Responsible for store renovations and openings
- Annually representing Calvin Klein at the renowned national ‘Shoe Show’ in Las Vegas
- Traveling with the Divisional Presidents to research marketing packages, store layout and maintenance
- Assisting in the development of the yearly operational budgets
- Involved in the launch of each quarterly marketing package
- Producing detailed proposals for events (e.g
- Timelines, suppliers, legal obligations, staffing and budgets)
Education
Three Birds Styling School - Interior Design
Three Birds Styling School
Online Business Mgmt
Mt Hood College
Oregon, USA01.2002
High School Diploma -
Gresham High School
Gresham, Oregon01.2000
Skills
- Problem-Solving
- Team Leadership and Supervision
- Organizational Development
- Business Development
- Event Design
- Entertainment Booking
- Event Sales
- Client Relationship Management
Timeline
Director
First Table
05.2015 - Current
Events- BDM
Doltone House
02.2015 - 08.2018
Event Sales Manager
Hard Rock Café, Darling Harbour
01.2014 - 01.2015
Corporate Events Manager
Tilbury Hotel, Woolloomooloo
04.2012 - 12.2013
Venue Manager
Good Group Limited
11.2008 - 04.2012
Merchandise Manager
Blue Hawaiian Helicopter
11.2006 - 08.2008
Divisional Operations Manager
Calvin Klein
03.1998 - 10.2006
Three Birds Styling School - Interior Design
Three Birds Styling School
Business Mgmt
Mt Hood College
High School Diploma -
Gresham High School