Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mandy Whitney

Central Coast ,NSW

Summary

Dedicate Events professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am currently looking for a position that offers variety and the opportunity to develop both personally and professionally in the Event space.

Overview

26
26
years of professional experience

Work History

Director

First Table
05.2015 - Current
  • Launched business in 2015, and was responsible for all sales and ongoing restaurants relationships
  • Delivered compelling sales presentations to demonstrate expert product knowledge.
  • Formulated and launched marketing and promotional campaigns to maximize profits.
  • Managed creation of marketing materials, collateral and sales support tools.
  • Delegated assignments and responsibilities to department heads and supervisors.
  • Hired and trained new department managers to increase team oversight and productivity.
  • Coordinated and directed budget and financial operations to increase efficiency and maximize investments.
  • Signed and approved budgets for new funding and program initiatives.
  • Hired, trained and mentored 20 staff members to maximize productivity.

Events- BDM

Doltone House
02.2015 - 08.2018
  • Organized venues, budgets, guest lists, catering and event timelines.
  • Assessed event success and identified improvement areas through client feedback.
  • Met with potential clients to perform site inspections and give tours of facility, meeting rooms and large venues.
  • Created detailed timelines for events based on scope of work required by each department involved in process.
  • Designed and maintained spreadsheets documenting vendor, facility and guest information.
  • Maintained open and ongoing communication with clients to meet needs and expectations.
  • Established new customer accounts.
  • Leveraged cold calling, in-person visits and referrals to build leads.
  • Determined business development opportunities and implemented effective strategy for client acquisition.
  • Enhanced sales volume through skilled support to both new and inactive customers.

Event Sales Manager

Hard Rock Café, Darling Harbour
01.2014 - 01.2015
  • New Business Development & Account Management
  • Pursues new market opportunities by cold calling and networking
  • Accountable for all function and event budgeting from start to finish
  • Book all talent: Including, DJ’s, Bands and musicians
  • Works with head chef to select dishes for function menus
  • Create and revise floor plans for each event
  • Negotiates and secures function spaces
  • Meet with clients for site visits and discussion of proposals
  • Coordinates all aspects of events logistics
  • Maintaining and developing client relationships
  • Issuing of invoices and reconciling of all event payments
  • Focus on improving customer satisfaction by creating loyalty programs and follow ups
  • Manages multiple events simultaneously
  • Responsible for the organization of flier, brochures and invites for events.

Corporate Events Manager

Tilbury Hotel, Woolloomooloo
04.2012 - 12.2013
  • Successfully executed large-scale events up to 500 guests
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Responsible for management of brand standards
  • Daily and weekly reconciliation of sales / end of week / processing of payroll
  • Managing a team of 30 staff and 5 supervisors
  • Assisting daily with office administration and marketing
  • Manage and resolve customer complaints
  • Organising the food and beverage packages for functions from start to finish
  • Display high level of experience in event concept creation and project planning for each event
  • Liaise with the kitchen for timing of delivery of all function food
  • Lead all events within budget and quality guidelines
  • Marketed and publicized special events in social calendars.
  • Paid and settled vendors, venues, staff and contracted services.
  • Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
  • Managed administrative logistics of events planning, event booking, and event promotions.

Venue Manager

Good Group Limited
11.2008 - 04.2012
  • Full licensed manager of premises answering to the directors of Good Group
  • Supervised events from start to finish using effective crowd control methods.
  • Key holder responsible for opening, closing and general operations of the venue
  • Ensuring weekly budgets were met and consistently exceeded monthly sales targets
  • Hiring and training of all staff, stock-take, ordering
  • Oversee fortnightly stocktakes
  • General administration including weekly rosters, cash handling and cost control
  • Creating and preparing new menus and unique cocktails
  • Utilizing strong customer service abilities when dealing with celebrities and regular patrons
  • Marketing and maintaining the reputation of the venue including organizing themed events, functions and ongoing promotions.


Merchandise Manager

Blue Hawaiian Helicopter
11.2006 - 08.2008
  • Sourcing products and promotional material
  • Forecasting inventory demands and trends, and negotiating with suppliers.
  • Used historical and current business data to determine key buying trends and items.
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
  • Daily opening, closing and managing of all cash
  • Overseeing the Staff and ensuring training and knowledge where up to standard
  • Controlling cost, which included, all ordering, monthly stock-take and weekly payroll budgets

Divisional Operations Manager

Calvin Klein
03.1998 - 10.2006
  • Respected supervisor for up to 40 staff at a time
  • Recruiting, managing staff changes including hiring and firing and training of new & existing staff
  • Responsible for store renovations and openings
  • Annually representing Calvin Klein at the renowned national ‘Shoe Show’ in Las Vegas
  • Traveling with the Divisional Presidents to research marketing packages, store layout and maintenance
  • Assisting in the development of the yearly operational budgets
  • Involved in the launch of each quarterly marketing package
  • Producing detailed proposals for events (e.g
  • Timelines, suppliers, legal obligations, staffing and budgets)

Education

Three Birds Styling School - Interior Design

Three Birds Styling School
Online

Business Mgmt

Mt Hood College
Oregon, USA
01.2002

High School Diploma -

Gresham High School
Gresham, Oregon
01.2000

Skills

  • Problem-Solving
  • Team Leadership and Supervision
  • Organizational Development
  • Business Development
  • Event Design
  • Entertainment Booking
  • Event Sales
  • Client Relationship Management

Timeline

Director

First Table
05.2015 - Current

Events- BDM

Doltone House
02.2015 - 08.2018

Event Sales Manager

Hard Rock Café, Darling Harbour
01.2014 - 01.2015

Corporate Events Manager

Tilbury Hotel, Woolloomooloo
04.2012 - 12.2013

Venue Manager

Good Group Limited
11.2008 - 04.2012

Merchandise Manager

Blue Hawaiian Helicopter
11.2006 - 08.2008

Divisional Operations Manager

Calvin Klein
03.1998 - 10.2006

Three Birds Styling School - Interior Design

Three Birds Styling School

Business Mgmt

Mt Hood College

High School Diploma -

Gresham High School
Mandy Whitney