Mandy Yeung
Cairns,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Bartender
Thaiwan Co.
09.2024 - 12.2024
Crew Member
XIX Diving
09.2024 - 11.2024
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of vessel to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Food and Beverage Attendant
Perisher
07.2024 - 09.2024
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Processed payments for orders and provided customers with change.
- Collaborated with kitchen staff to ensure timely preparation and delivery of food, enhancing overall service efficiency.
Cruise Attendant
Lady Musgrave Experience
05.2024 - 06.2024
- Enhanced guest satisfaction by providing exceptional customer service and addressing individual needs.
- Collaborated with fellow crew members to ensure efficient operation of all onboard activities and events.
- Assisted in maintaining a clean and safe environment for guests and crew members, contributing to overall cruise experience.
- Provided personalized attention to guests'' inquiries and concerns, fostering a welcoming atmosphere on the cruise ship.
- Conducted informative tours, allowing guests to explore and appreciate various aspects of the cruise ship''s facilities.
Dive Instructor
Experience Co.
01.2024 - 05.2024
- Organized activities to promote learning and increase student enjoyment.
- Collaborated with colleagues to share ideas and resources to enhance student experience and success.
- Helped students meet course goals by establishing clear objectives for lessons, units and projects.
- Met needs of different students by adapting teaching materials and methods.
- Observed students to assess abilities, interests and learning objectives for personalized lesson planning.
F&B Attendant
The Benson Hotel
11.2023 - 01.2024
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Provided attentive service and proactively assessed guest needs.
- Arranged tables and chairs for special occasions and events.
- Assisted customers with carry-out service.
Bartender
Thaiwan Co.
07.2020 - 10.2023
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
Senior Barista
Omotesando Koffee
02.2020 - 08.2022
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new team members.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Used POS system to accurately enter orders and process payments.
Barista
% Arabica
11.2017 - 02.2020
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
Barista
Eric Kayser
02.2018 - 06.2018
Assistant Fabric Merchandiser
Wingreat Limited
02.2017 - 12.2017
Junior Designer
ALP Creation Company Limited
06.2016 - 01.2017
Barista
My Little Coffee
03.2016 - 06.2016
Barista
Starbucks Coffee
06.2015 - 01.2016
Education
Bachelor of Arts - Fashion Design
Nottingham Trent University (SHAPE)
Hong Kong07.2019
Associate of Arts - Fashion Design
Hong Kong Design Institute
Hong Kong07.2016
Skills
- Beverage Preparation
- Latte Art
- Food Preparation
- Food Service
- Food Running
- Menu Memorization
- Basic Accounting
- Payment Processing
- Customer Service
Languages
English
Full Professional
Cantonese
Native or Bilingual
Mandarin
Native or Bilingual
Certification
- I’M ALERT Food Safety Training - Dec 2023
- HLTAID015 Provide advanced resuscitation and oxygen therapy - Jan 2024
- HLTAID009 Provide Cardiopulmonary Resuscitation
HLTAID010 Provide basic emergency life support
HLTAID011 Provide First Aid - Nov 2023 - Provide responsible service of alcohol(RSA) - Nov 2023
- PADI Open Water Scuba Instructor - Oct 2021
Timeline
Bartender
Thaiwan Co.
09.2024 - 12.2024
Crew Member
XIX Diving
09.2024 - 11.2024
Food and Beverage Attendant
Perisher
07.2024 - 09.2024
Cruise Attendant
Lady Musgrave Experience
05.2024 - 06.2024
Dive Instructor
Experience Co.
01.2024 - 05.2024
F&B Attendant
The Benson Hotel
11.2023 - 01.2024
Bartender
Thaiwan Co.
07.2020 - 10.2023
Senior Barista
Omotesando Koffee
02.2020 - 08.2022
Barista
Eric Kayser
02.2018 - 06.2018
Barista
% Arabica
11.2017 - 02.2020
Assistant Fabric Merchandiser
Wingreat Limited
02.2017 - 12.2017
Junior Designer
ALP Creation Company Limited
06.2016 - 01.2017
Barista
My Little Coffee
03.2016 - 06.2016
Barista
Starbucks Coffee
06.2015 - 01.2016
Bachelor of Arts - Fashion Design
Nottingham Trent University (SHAPE)
Associate of Arts - Fashion Design
Hong Kong Design Institute
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Availability
Immediate
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