Summary
Overview
Work History
Education
Skills
Timeline
Generic

MANDY (MEN) DANG

ST ALBANS ,VIC

Summary

Dynamic Customer Service Representative with a proven track record at AUSTRAL ASIA FREIGHT, excelling in problem resolution and customer satisfaction enhancement. Skilled in Microsoft Excel and active listening, adept at transforming customer challenges into loyalty and repeat business. Demonstrated ability to improve service levels and productivity, ensuring high-quality customer relations. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

AUSTRAL ASIA FREIGHT
Yarraville, VIC
06.2006 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Certificate III - Child Care

Victoria University
Melbourne, VIC
01.2005

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Complaint Handling
  • Microsoft Excel
  • Complaint resolution
  • Client Relations
  • Customer satisfaction measurement
  • Follow-up skills
  • Customer Relationship Management (CRM)
  • Account updating
  • Shipping and Logistics
  • Shipping procedures understanding

Timeline

Customer Service Representative

AUSTRAL ASIA FREIGHT
06.2006 - Current

Certificate III - Child Care

Victoria University
MANDY (MEN) DANG