Maneesha Jonnareddy
Box Hill,VIC
Overview
4
4
years of professional experience
Work History
Collection Agent
Telstra Contract(Probe Group)
Melbourne, VIC
03.2022 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Maintained high volume of calls and met demands of busy and productive group.
- Trained new team members on scripts, company services and collection strategies.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Shift Supervisor
Oporto DFO South Wharf
Melbourne, VIC
09.2019 - Current
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Conducted routine inspections to check quality and compliance with established specifications.
- Prepared, calibrated and monitored production levels to achieve targets.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
Education
Master of Urban Planning And Environment - Urban Planning
ROYAL MELBOURNE INSTITUTE OF TECHNOLOGY (RMIT)
Melbourne, VIC07.2021
Skills
- FDCPA Compliance
- Credit Extension Negotiation
- Collection Calls
- Delinquent Account Notification
- CRM system
Timeline
Collection Agent
Telstra Contract(Probe Group)
03.2022 - Current
Shift Supervisor
Oporto DFO South Wharf
09.2019 - Current
Master of Urban Planning And Environment - Urban Planning
ROYAL MELBOURNE INSTITUTE OF TECHNOLOGY (RMIT)