Manel Abdallah
Wollert,VIC
Summary
Proven Customer Service Manager with a track record of enhancing customer satisfaction at Jimmys Place through expert resolution of conflicts and mentorship in performance strategies. Skilled in Microsoft Office and adept at problem-solving, I significantly improve customer relations by implementing innovative solutions. My focus on customer loyalty and efficient time management consistently drives positive outcomes.
Overview
24
24
years of professional experience
Work History
Customer Service Manager
Jimmys Place
07.2018 - 12.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
Customer Service Manager
Milk Bar
02.2000 - 10.2010
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
No Degree -
Peter Lalor Secondary Collage
Lalor, VICSkills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Time management
- Decision-making
- Cash handling
Languages
Arabic
Professional Working
English
Full Professional
Timeline
Customer Service Manager
Jimmys Place
07.2018 - 12.2023
Customer Service Manager
Milk Bar
02.2000 - 10.2010
No Degree -
Peter Lalor Secondary Collage
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