Manelyn Gonzales - De Leon
Brisbane,QLD
Summary
As a highly organized and self-motivated professional. A result oriented, quality driven and efficient person who has leadership in administration, operation, sales and customer service industry. Have strong management and communication skills. A quick learner who can absorb new ideas and systems, adaptable to all working environments with the ability to communicate effectively on all levels within organization as part of a team or individually.
Overview
16
16
years of professional experience
Work History
Technical Sales/Project Coordinator
Nautech Electronics Contract Manufacturing
05.2022 - 01.2024
- Ensuring customer order uploaded in system and has been dispatch in timely manner
- Find approved supplier and raise purchase orders
- Ensure CRM is updated with customer calls and key information
- Complete on time and accurate quotes and proposal, ensuring target margin are met
- Manage customer returns and process credit
- Increased customer satisfaction by 23% by solving problems and concerns effectively.
- Secured engagement extension and revenue increase of 98%.
- Organised critical documentation for easy access and retrieval, increasing team productivity.
- Streamlined administrative processes by implementing efficient workflows that reduced paperwork burdens
- Facilitated regular team meetings for effective communication, collaboration, and problem-solving efforts.
- Maintained accurate records of all project-related expenses to facilitate budget tracking and financial reporting.
- Established strong relationships with internal departments such as finance and procurement for smooth collaboration in meeting project requirements.
- Managed budgets for multiple projects, ensuring cost-effective allocation of resources and minimising overspend.
- Assisted in preparation of final project reports and presentations through thorough analysis of quantitative data and qualitative feedback.
- Monitored project progress closely, promptly addressing any deviations from plan or schedule.
- Efficiently managed incoming requests from stakeholders by prioritising tasks based on urgency and relevance.
- Negotiated contracts with vendors, securing favourable terms to optimise project outcomes.
- Executed on-time, under-budget project management on complex financial issues for senior leadership.
- Delegated assignments based on plans, project needs, and knowledge of individual team members.
- Developed comprehensive project plans and timelines to facilitate on-time project delivery.
- Increased stakeholder satisfaction with frequent progress updates and transparent reporting methods.
- Secured engagement extension and revenue increase of 23%.
- Conducted risk assessments to identify potential issues and develop contingency plans accordingly.
- Increased customer satisfaction by 98% by solving problems and concerns effectively.
- Developed and maintained positive relationships with clients and other stakeholders.
- Communicated with stakeholders on job milestones.ity.
- Increased customer satisfaction by providing timely and accurate technical support for product inquiries.
- Reduced time spent on recurring issues through effective root cause analysis and implementation of preventative measures.
- Improved customer retention rates by addressing their needs with tailored solutions and prompt problem resolution.
- Identified areas for improvement in existing products, collaborating with engineering teams to implement enhancements based on customer feedback.
- Strengthened collaboration between departments by initiating regular cross-functional meetings to discuss customer feedback, product updates, and ongoing support issues.
- Collaborated with sales team to close deals, leveraging technical expertise to address client concerns and requirements.
Customer Service Administrator
NZ Post Contract Logistics 3 PL
05.2021 - 04.2022
- Manage and support internal and external customers
- Raise purchase orders
- Communicate queries of customers through operation team
- Create and upload orders in system
- Maintain customer's database and promotional activities
- Ensuring all purchase orders process in system
- Ensure that daily KPI target achieve
- Ensuring traceability of inwards and outbound delivery
- Manage tracking numbers and delivery in system.
- Tasked with data entry, records oversight and issue resolution for team of 95% customer service personnel.
- Scheduled customer appointments for 5 account managers engaged in business travel.
Production Supervisor
Synlait Milk Ltd.
06.2019 - 03.2021
- Lead and manage 15 staffs blending department, ensuring that are trained and performing to safety and quality standard.
- Create and managed Training matrix, revise and maintain SOP documents
- Raised and close Quality Event through system base (Oracle) and lead RCA
- Managed and raised Quality, Health and Safety Event and lead investigation, improvements and corrective actions
- Managed production documentation for traceability and releasing of product.
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Managed internal operational standards and productivity targets.
- Implemented safety protocols and conducted regular audits, achieving reduction in workplace accidents and incidents.
- Evaluated employee performance regularly against established benchmarks for ongoing personnel development.
- Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
Production Supervisor
Kraft Heinz
01.2019 - 05.2019
- Handled and supervised production of dips and hummus products from raw materials processing, batching up to packing, ensuring high safety and quality product
- Managed weekly/monthly budget as per production volume
- Supervised 25-30 staff and up to 50 staff in season, ensuring that are trained and are performing to relevant SOPs and company policies; coaching and conducting timely reviews of staff performance and managing of hiring and selecting right candidates for relevant job positions
- Create and manage production weekly schedule in coordination with Production planner and warehouse team lead for weekly volume demand and raw material and packaging supply
- Ensure that daily target KPIs are achieved without compromising safety and quality
- Managed and raised Health and Safety Event and lead investigation, improvements and corrective actions.
Production Analyst/ Office Administrator
Kraft Heinz
03.2017 - 12.2018
- Collate production information, check with production plans and keep up shop orders
- Compiling and analyzing weekly and monthly production summary and labor reports and issue to team leaders and management ensures timely analysis of production details
- Assist with stock accuracy of all inventory - Finished Goods, Materials and Packaging
- Compile weekly and monthly theoretical yield reports, analysis reports that show opportunities for improvements and cost reductions
- Assist Site Accountant in various activities
- Manage monthly accruals reports
- Process customer invoices.
- Identified areas for cost reduction and optimised budgets in production department.
- Increased production efficiency by streamlining processes and implementing improvements.
- Evaluated emerging technologies for potential application in production process, ensuring that technological advancements were leveraged effectively.
- Collaborated with cross-functional teams to identify opportunities for process improvement, resulting in increased productivity.
- Analyzed historical data to forecast future demand trends, informing strategic planning efforts within department.
- Built strong relationships with suppliers through effective negotiation tactics, leading to better pricing and improved delivery timelines.
- Managed inventory levels, reducing waste while maintaining adequate supplies for ongoing production needs.
- Conducted regular audits of production processes to ensure compliance with industry standards and best practices.
- Developed detailed production reports to inform management of progress towards goals and objectives.
- Identified root causes of recurring problems to implement effective solutions.
- Prepared reports and technical documentation of day-to-day production processes.
Inventory Administrator
Kraft Heinz
03.2016 - 02.2017
- Ensure stocks are transfer from storage on first in first out basis to production area
- Where stock adjustment must error free, with correct matching to lot numbers
- Report outcomes of stock take in terms of value and quantity adjustment
- Process all shop orders, issuing all materials, help Production Analyst as over flow activity, assist to close production shop orders
- Ensure shop order entries are correct and in alignment with inventory stock lot numbers, location and quantities.
Senior Sales Specialist
Unilab Pharmaceuticals
05.2008 - 01.2015
- Business planning and review, competitor's business performance
- Create demand and generate sales for each brand in product portfolio
- Develop new brand champions
- Forecasting, sales documentation and reporting
- Events management product launching and focused group discussion.
Education
MBA - Business Administration And Management
Auckland Institute of Studies
Auckland Institute Of Studies01.2016
Bachelor of Science - Psychology
Centro Escolar University
Manila, Philippines03.2005
Skills
- Scheduling appointments
- Data Entry
- Documentation
- Risk Assessments
- Customer Service
Personal Information
Marital Status: NZ Citizen
Timeline
Technical Sales/Project Coordinator
Nautech Electronics Contract Manufacturing
05.2022 - 01.2024
Customer Service Administrator
NZ Post Contract Logistics 3 PL
05.2021 - 04.2022
Production Supervisor
Synlait Milk Ltd.
06.2019 - 03.2021
Production Supervisor
Kraft Heinz
01.2019 - 05.2019
Production Analyst/ Office Administrator
Kraft Heinz
03.2017 - 12.2018
Inventory Administrator
Kraft Heinz
03.2016 - 02.2017
Senior Sales Specialist
Unilab Pharmaceuticals
05.2008 - 01.2015
MBA - Business Administration And Management
Auckland Institute of Studies
Bachelor of Science - Psychology
Centro Escolar University
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