Manesh Madhu
Sydney,NSW
Summary
Astute operations professional with over 10 years of progressive global experience in end-to-end supply chain management, business analysis, business development, and operations management. Skilled in requirements elicitation and stakeholder collaboration, user acceptance testing, and end-user training. Communicative and collaborative individual with a proven track record of enhancing business operations to drive corporate growth and increase revenue.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Solutions Business Analyst
Toll Global Forwarding
09.2021 - 12.2022
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Conducted UAT testing for migration to new environment
Client Services/Implementation Consultant
Toll Global Forwarding
08.2018 - 08.2021
- Led meetings with stakeholders to coordinate the implementation process for new client onboarding and develop standard operating procedures (SOPs)
- Collaborated with various departments and Overseas Agents to manage Import/Export shipments by air and sea, including customs clearance, warehousing, and client delivery
- Developed strong relationships with clients, fostering trust and long-term partnerships through professionalism and expertise.
Sales & Operations Executive
Toll Global Forwarding
03.2016 - 04.2018
- Managed import sea shipments for designated clients
- Managed key clients and identified their key needs in order to drive business development.
- Prospected leads, converting targets into customers.
Senior Sales Executive
Paragon Shipping & Logistics LLC
11.2014 - 01.2016
- Responded promptly to customers' enquiries and requests
- Successfully managed the quotation and tender submission process
- Prompted and collected payments from customers efficiently.
Sales Executive
Unilever Inc
06.2013 - 10.2014
- Conduct marketplace intelligence and research
- Promoted new products and implemented company strategies.
- Collated and prepared sales reports and analysis.
Client Services/Train Crew
Serco Middle East - Dubai Metro
09.2011 - 10.2012
- Managed train crew operations to ensure efficient transportation services.
- Delivered a safe and reliable train service with a focus on customer satisfaction.
- Successfully performed duties as a licensed Dubai metro driver.
Business Analyst- IT
IBS Software
03.2011 - 08.2011
- Conducted interviews to gather information on business processes and user requirements
- Reviewed, developed, and maintained business requirements specifications
- Assisted in the elicitation and design of the iLogistics transport module.
Assistant Manager-Operations
Aquastar Distribution & Logistics
03.2010 - 03.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Achieved cost reductions through effective resource allocation and vendor negotiation.
- Successfully implemented regional distribution centre for Whirlpool India Ltd that enhanced productivity and streamlined operations
- Led warehouse, hub, and distribution operations for Tube Investment of India, GlaxoSmithKline, and Elite Group.
Education
MBA - Marketing & Operations
MAHATMA GANDHI UNIVERSITY
KERALA,INDIA09.2010
Bachelor of Science - Computer Science
KERALA UNIVERSITY
KERALA,INDIA09.2006
Skills
- Analytical Thinking
- Problem Solving
- Stakeholder management
- Requirements Gathering
- Business Analysis
- Business process mapping
- Risk Analysis
- Project Management
- Negotiation
- Cargowise
- SQL
- JIRA
- Confluence
- Microsoft Office Suite
Certification
- Business Analysis Fundamentals (2021)
- Completed 24 hours of Professional development, attending CCBA course from IIBA endorsed provider to appear for CCBA certification (2024)
- Learning in progress for CompTIA A+ Core 1& Core2, CompTIA Network+, CompTIA Security+, CompTIA CySA+ Certification
Additional Information
- Work Rights - Australian citizen
- Interests - Cooking, Soccer and Boxing
- Languages - English (professional), Malayalam (native)
Timeline
IT Solutions Business Analyst
Toll Global Forwarding
09.2021 - 12.2022
Client Services/Implementation Consultant
Toll Global Forwarding
08.2018 - 08.2021
Sales & Operations Executive
Toll Global Forwarding
03.2016 - 04.2018
Senior Sales Executive
Paragon Shipping & Logistics LLC
11.2014 - 01.2016
Sales Executive
Unilever Inc
06.2013 - 10.2014
Client Services/Train Crew
Serco Middle East - Dubai Metro
09.2011 - 10.2012
Business Analyst- IT
IBS Software
03.2011 - 08.2011
Assistant Manager-Operations
Aquastar Distribution & Logistics
03.2010 - 03.2011
MBA - Marketing & Operations
MAHATMA GANDHI UNIVERSITY
Bachelor of Science - Computer Science
KERALA UNIVERSITY
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