Manfred Keil
Arncliffe, Sydney
Summary
Proven leader with a track record of enhancing guest satisfaction at Sweet Dreams Resort by implementing strategic management and problem-solving skills. Excelled in roles from Bar and Restaurant Management to Hotel Manager, driving high-performance teams and boosting sales revenue by fostering strong client relationships. Skilled in active listening and leadership, achieving notable customer retention rates.
Overview
16
16
years of professional experience
Work History
Bar and Restaurant
Sweet Dreams Resort Mayazon Lounge
01.2022 - 07.2024
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
Hotel Manager
Sweet Dreams Resort
06.2022 - 11.2022
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
Managing Director
Aqua One Watersports
05.2012 - 09.2020
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
Sales Executive Automotive
Glinicke Automobile
08.2008 - 09.2016
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Education
Associate Degree - Business
Carl Spitzweg Realschule
Munich Germany 07.1985
Skills
Active Listening
Communication
Leadership
Problem solving
Management Skills
Languages
Ger
Native or Bilingual
English
Professional Working
Timeline
Hotel Manager
Sweet Dreams Resort
06.2022 - 11.2022
Bar and Restaurant
Sweet Dreams Resort Mayazon Lounge
01.2022 - 07.2024
Managing Director
Aqua One Watersports
05.2012 - 09.2020
Sales Executive Automotive
Glinicke Automobile
08.2008 - 09.2016
Associate Degree - Business
Carl Spitzweg Realschule
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