Manfred POHLENZ

• Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
• Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
• Reduced turnaround time for reviews by effectively prioritizing tasks and managing deadlines.
• Conducted in-depth research to strengthen the overall quality and credibility of each review.
• Supported continuous improvement initiatives by actively participating in team meetings, trainings, and workshops focused on enhancing reviewer skills and processes.
• Contributed to the development of a knowledge base for common issues encountered during reviews, streamlining future problem-solving efforts.
• Ensured consistency across multiple review projects by maintaining strict adherence to established protocols and procedures.

• Established performance metrics that allowed for continuous improvement within the department, driving increased efficiency.
• Planned, directed, and controlled execution of administrative and compliance activities.
• Timetabled staffing for examinations
• Provided PD for casual pool VCE assessors (Music Repertoire and Contemporary)
• Served as a key liaison between senior leadership and frontline staff, facilitating open communication channels throughout the organization.
• Conducted regular audits of departmental records to ensure accuracy and compliance with internal policies and procedures.
• Successfully led change management initiatives, effectively managing resistance and ensuring smooth transitions in operations.

• Implemented Morrisby evaluation and conducted follow up interviews to 200+ cohort.
• Delivered Careers (Future Directions etc) sessions to individual as well as year level cohorts.
• Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
• Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
• Educated clients on available community resources, fostering a sense of empowerment and self-sufficiency.
• Successfully managed pathways (including audition materials) for performing arts students to attend Music schools in USA, UK and Germany
• Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
• Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
• Conducted thorough assessments to identify client needs and appropriate intervention strategies.
• Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.

• Led live music performances and rehearsals, directing musicians to achieve top-notch performances.
• Developed musicians'' skills through focused rehearsals, ensuring high-quality performances.
• Built strong relationships within the community by organizing outreach programs and educational workshops.
• Organized seasonal programming schedules that catered to varied audiences preferences while considering performers availability.
• Selected and arranged music for [Number] holiday performances and special events.
• Planned and scheduled rehearsals and performances and arranged details such as locations, accompanists and instrumentalists.
• Developed and maintained relationships with artists, producers and other music professionals.
• Fostered a positive rehearsal environment, promoting open communication and constructive feedback among musicians.
• Handled requests for specific musical selections.
• Oversaw auditions, recruiting talented musicians to expand the ensemble''s capabilities.
• Managed budgets effectively, allocating resources to support various music department needs.
• Studied scores to learn music in detail and develop interpretations.
• Utilized recording technology to review rehearsals critically and make necessary adjustments before performances.
• Collaborated with musicians for seamless coordination and optimal execution of live events.
• Scheduled and coordinated auditions to select performers for musical presentations.
• Established partnerships with local schools, providing performance opportunities for young musicians in the community.

Conductor and Festival Director of Warrnambool Symphony Orchestra and SW Vic Regional Orchestra.

Provide and manage performance opportunities for school aged students as well as adult performers.

Provide pathways counseling for students applying to performing arts courses beyond the region.