Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Angelica Salamanca

Melbourne,VIC

Summary

Dynamic supervisor with a proven track record at TK Property Services, excelling in team building and customer service. Successfully enhanced team morale and streamlined workflow processes, leading to improved efficiency. Skilled in project management and effective communication, consistently achieving high levels of customer satisfaction and fostering a collaborative work environment.

Overview

4
4
years of professional experience

Work History

Supervisor

TK Property Services
Melbourne, Vic
12.2024 - Current
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Maintained positive working relationship with fellow staff and management.
  • Trained new employees on company policies and procedures.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.

Housekeeping Cleaner

TK Property Services
Melbourne, Vic
11.2023 - 12.2024
  • Vacuumed upholstered furniture and curtains, washed windows, removed cobwebs.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Reported any maintenance issues to supervisor immediately.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Adhered strictly to health regulations regarding sanitation practices in the workplace.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Transported trash to designated disposal areas.
  • Provided assistance with moving heavy furniture or appliances when necessary.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Inspected furniture for damage or stains in between guest stays.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.

Maintenace Officer

Imperial Hotel
Colombia
01.2021 - 08.2023
  • Allocated material and labor resources to promote on-time and under-budget project completion.
  • Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
  • Repaired minor plumbing issues such as clogged drains or leaking faucets.
  • Performed emergency repairs as needed on equipment or systems to minimize disruption in operations.
  • Inspected completed work to assess quality and identify skill gaps.
  • Coordinated efficient maintenance schedules to keep systems running at peak levels.
  • Kept up-to-date records of all work performed in order to track progress over time.
  • Adhered strictly to all applicable codes and regulations related to safety, health, fire protection.
  • Conducted regular inspections of building systems and equipment to identify maintenance needs.
  • Created preventative maintenance schedules for building systems and equipment.
  • Responded quickly to tenant requests for service relating to their unit's maintenance needs.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Maintained an inventory of spare parts for mechanical, electrical, plumbing, HVAC, carpentry, painting and other related systems.
  • Inspected buildings regularly for signs of structural damage or pest infestations.
  • Completed day-to-day duties accurately and efficiently.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.

Education

Bachelor of Business Studies -

RMIT University
Melbourne, VIC
03-2028

High School Diploma -

School Normal Superior
Colombia
06-2018

Skills

  • Project management
  • Data analysis
  • Business analysis
  • Customer service
  • Team building
  • Problem solving
  • Effective communication
  • Time management
  • Problem-solving aptitude
  • Goal setting
  • Business development
  • Staff management
  • Risk management
  • Processes and procedures
  • Interpersonal communication
  • Inventory control
  • Written communication
  • Troubleshoot service issues
  • Excellent communication

Languages

English
Professional
Spanish
Professional

Affiliations

  • Attend Church
  • Photography
  • Walking
  • Study

References

References available upon request.

Timeline

Supervisor

TK Property Services
12.2024 - Current

Housekeeping Cleaner

TK Property Services
11.2023 - 12.2024

Maintenace Officer

Imperial Hotel
01.2021 - 08.2023

Bachelor of Business Studies -

RMIT University

High School Diploma -

School Normal Superior

Similar Profiles

CREATE PROFILE
Angelica Salamanca