Mangal Bhasin
Glen Waverley-Melbourne,VIC
Summary
Experienced Campaign Manager with expertise in reporting, documentation and compliance. Adaptable team player adept at working in high-volume, demanding environments. I am self motivated and bring 10 years of experience. Decisive leader with expertise in traditional and grassroots support networks. Success in driving large scale projects and executions as per clients requirements.
Overview
20
20
years of professional experience
Work History
Campaign Manager
Residential Connections Pty Ltd/ Compare & Connect
08.2012 - Current
- 10+ years of experience in strategic management & handling end to end Centre operations.
- Lead the operations team, maintaining SLA's, Targets and KPI's.
- Managing various Clients, liaising with them on daily basis to report campaign health.
- Prepare and Present daily MIS, Conversion and Staffing reports to all stakeholders.
- Weekly analysis of lead volumes to arrange staffing/rostering etc.
- Led projects and analysed data to identify opportunities for improvement.
- Developed and maintained courteous and effective working relationships.
- Successes in driving large scale responsibilities & projects, leading &
motivating cross-functional/cultural teams spread across geographies. - Manage team of 56 employees, overseeing hiring, training, and professional growth of employees.
- Met deadlines, exceeding expectations and effectively rolling out Voice campaigns.
- Directed marketing projects through conceptual planning, schedule management and final implementation.
- Consistent Performer- amongst top 10% employees of the company.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Worked on CRM to create customer records.
- Hands on experience with EMS.
- Acting in according with policies,procedures to provide professional service to public and clients relating the processing on infringement and permits.
- Facilitate the clearance of debts by providing payment options.
Team Leader
IBM India
07.2004 - 12.2011
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Modelled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Led team of 16 members while providing exceptional customer service.
- Assisted with new hire processing and existing training programs.
- Molded team and embraced change to adapt within dynamic market.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Initiated timely response to emails, voicemails and written correspondence.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Education
Certificate IV - Business Management
University of Jammu
J&K India2008
Bachelors of Technology -
M.B.S College of Engineering & Technology
J&K India2004
Skills
- Product & Channel Management
- Innovation
- Team & Client Management
- Campaign support
- Schedule Management
- Campaign development
- Budget understanding
- Market trends knowledge
- Employee training
- Quality Standards
- Customer engagement
- Debt Recovery Cordinator
Timeline
Campaign Manager
Residential Connections Pty Ltd/ Compare & Connect
08.2012 - Current
Team Leader
IBM India
07.2004 - 12.2011
Certificate IV - Business Management
University of Jammu
Bachelors of Technology -
M.B.S College of Engineering & Technology
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