Summary
Overview
Work History
Education
Skills
Certification
PERSONAL DETAILS
Disclaimer
Timeline
CustomerServiceRepresentative

Mangalarapu Alekhya

Homebush,NSW

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Genpact India
07.2024 - 07.2025
  • Assisted customers with inquiries and resolved issues through effective communication.
  • Learned company policies and procedures to provide accurate information to customers.
  • Utilized customer service software to track interactions and document feedback.
  • Adapted quickly to changes in product offerings and promotional campaigns.
  • Supported team members by sharing knowledge of customer service best practices.

Education

Master of Science - Electrical, Electronics And Communications Engineering

ICMS SYDNEY
Sydney, NSW

B.E - Electronics & communication

Matrusri Engineering College (OU)
01.2024

Skills

  • Python programming
  • MYSQL (for querying and working with databases)
  • Data manipulation and analysis (Pandas, NumPy)
  • Data visualization (Tableau, Power BI, Matplotlib, Seaborn)
  • Excel
  • Machine learning
  • Good communication skills
  • Time management

Certification

Certification of python programming by Cisco.

PERSONAL DETAILS

Languages Known: English, Hindi and Telugu

Disclaimer

I hereby declare that the above written particulars are true to the best of my knowledge.

Timeline

Customer Service Representative

Genpact India
07.2024 - 07.2025

B.E - Electronics & communication

Matrusri Engineering College (OU)

Master of Science - Electrical, Electronics And Communications Engineering

ICMS SYDNEY

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Mangalarapu Alekhya