MA NGOC QUY LE
MEADOWS HEIGHTS,VICTORIA
Summary
Driven by a results-focused approach, I leveraged my relationship-building and problem-solving skills at a family business to enhance client satisfaction and increase sales revenue. As a private English tutor, I significantly improved students' communication abilities. My background in sales management, tutoring, and internship roles underscores my ability to meet and exceed employer expectations through outstanding communication and client relationship management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Manager and Cashier
Family Business
08.2019 - 01.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Private English Tutor
Private Home
09.2022 - 07.2023
- Enhanced students'' language skills by utilizing interactive activities and multimedia resources during tutoring sessions.
- Increased students'' vocabulary knowledge through creative word games and exercises, leading to more effective communication skills.
- Developed individualized learning plans for each student, addressing their specific needs and goals in language proficiency.
- Conducted thorough assessments to identify areas of weakness in each student''s English language skills, allowing for targeted instruction towards improvement.
Internship Student
Hostess And Waitress
05.2022 - 07.2022
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
Education
Master of Hotel Management - Hotel Management
Torrens University Australia
Melbourne, VIC2026
Certificate - Barista
Australian Barista School
Victoria06.2024
BACHELOR OF ENGLISH STUDIES - ENGLISH STUDIES
Can Tho University
Can Tho City, Vietnam07.2023
Skills
- Relationship Building
- Product Knowledge
- Client Relationship Management
- Goals and performance
- Cross-cultural communication
- Homework Assistance
- Multitasking and Organization
- Problem-Solving
- Team Collaboration
- Client Relationships
- Outstanding communication skills
Certification
- Certified [Barista], [CBD college]
Timeline
Private English Tutor
Private Home
09.2022 - 07.2023
Internship Student
Hostess And Waitress
05.2022 - 07.2022
Sales Manager and Cashier
Family Business
08.2019 - 01.2024
Master of Hotel Management - Hotel Management
Torrens University Australia
Certificate - Barista
Australian Barista School
BACHELOR OF ENGLISH STUDIES - ENGLISH STUDIES
Can Tho University
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