Manh Tran
Fairfield,NSW
Summary
Hardworking Quality Assurance Manager with extensive knowledge of [Product] inspections to multitask effectively. Skilled at managing long-term quality goals and day-to-day organization. Successful at forecasting market trends and financial needs.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Quality Assurance/Sales Support
Bidfood Botany
03.2023 - Current
- Performed root cause analysis to identify and resolve quality issues and defects.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Implemented new quality assurance and customer service standards.
- Monitored staff organization and suggested improvements to daily functionality.
- Maintaining Driver Commissions and Banking Ledgers to keep with traceability
Customer Service Officer
Bidfood Botany
03.2021 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Responded to customer requests for products, services, and company information.
Food and Beverage Team Leader
Scape Darling Square
08.2017 - 03.2021
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Resolved customer complaints involving food or beverage quality and service.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Used [Software] to record ordering data and created organization and room storage system.
Education
Bachelor of Arts - Information Technology
Western Sydney University
Parramatta, NSW07.2015
Skills
- Project management
- Root cause analysis
- Adaptability
- Conflict resolution
- De-escalation Techniques
- Escalation Management
- Customer Focus
Languages
English
Native or Bilingual
Vietnamese
Professional Working
Japanese
Professional Working
Timeline
Quality Assurance/Sales Support
Bidfood Botany
03.2023 - Current
Customer Service Officer
Bidfood Botany
03.2021 - 03.2023
Food and Beverage Team Leader
Scape Darling Square
08.2017 - 03.2021
Bachelor of Arts - Information Technology
Western Sydney University