MAN HEI CHAU
WOLLI CREEK,NSW
Summary
Diligent, self-driven individual focused on professionalism with a proven track record of performing tasks efficiently with minimal supervision. Proficient in various operational practices including housekeeping, replenishment, and equipment operation. Adept at utilizing technology, working seamlessly together, and creating a friendly work environment. Motivated and enthusiastic, always seeking new challenges. Demonstrates a strong work ethic, excellent adaptability, and exceptional interpersonal skills. Excels at working independently and acquires and masters new skills quickly. Known for an unwavering commitment to customer satisfaction through dedicated customer service, skillful multitasking, and precise time management and dedicated to creating a positive, lasting customer experience. Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Worker
Chinese Restaurant
2014.04 - 2014.04
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Operated POS terminals to input orders, split bills and calculate totals.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Babysitter
Neighbor
2020.05 - 2021.06
- Responsibly watched children while parents were out.
- Cared for children of various ages and assisted with feeding, dressing, and daily activities.
- Helped complete homework, school projects, and chores.
- Communicated with children's parents or guardians about daily activities, behaviors, and related issues.
- Used organization and time management skills to multitask and keep children on set schedules.
- Balanced schedules to promote optimal rest, play, and educational periods.
- Took children to and from school and extra-curricular activities.
- Taught reading, arts and crafts and lap play to encourage intellectual development.
Worker
Rio Pizza
2021.01 - 2021.06
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Liaised with other workers to perform duties, responsibilities and tasks, advancing objectives.
- Kept customer and food preparation areas clean and well-organized.
- Prepared multiple orders at once for speedy service.
- Dropped off food and drink orders for customer pickup.
- Worked closely with cashiers to obtain order information and accurately complete customers' orders.
- Maintained clean and orderly appearance throughout kitchen and dining area.
Barista
Starbucks
2021.10 - 2022.04
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Collected payments and provided accurate change.
- Created complex, hand-crafted beverages based upon customer preferences.
- Memorized official and off-menu coffee and tea preparations.
- Supported highest standards of conduct and service to support company reputation.
- Received and accurately processed customer payments.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Prepared and served hot or cold beverages.
- Utilized POS system to receive and process customer payments.
Volunteer
YMCA
2018.01 - 2020.07
- Helped with prep, set up, and breakdown of community and public events.
- Provided assistance with special projects to meet aggressive deadlines.
- Planned and completed group projects, working smoothly with others.
- Followed instructions from management to complete tasks according to exact specifications.
Volunteer
South Calgary Chinese Evangelical Free Church
2018.10 - 2021.05
- Assisted with coordinating grounds maintenance to keep church looking professional.
- Organized and planned holiday functions by setting up food drives and donation bins.
- Volunteered with various organizations, coordinating resources and outreach to help accomplish core mission.
- Coordinated and organized special holiday and spiritual events to boost community interest.
Volunteer
Richard Clayderman Piano Concrete
2023.04 - 2023.04
- Communicated with crew leader to receive new job assignments.
- Organized materials, cleaned facilities and set up equipment to prepare for events.
- Maintained positive working relationship with fellow staff and management.
Education
Bachelor of Arts - Bachelor of Interior Architecture
University of New South Wales
Sydney, NSW12.2026
GED -
ERB 「 Barista」basic Course
Hong Kong09.2021
High School Diploma -
Robert Thirsk High School
Calgary, AB06.2021
Skills
- Computer (Word, Excel, PowerPoint, Adobe Photoshop, Adobe Illustrator, Google Docs, Rhino, Autocad)
- Active Listener
- Conflict Mediation
- Friendly and Outgoing
- Cash Handling
- POS System Operation
- Menu Memorization
- Espresso Machine Operation
- Food Preparation
- Beverage Preparation
- Coffee Expertise
- Dependable and Responsible
Languages
English
Limited Working
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Volunteer
Richard Clayderman Piano Concrete
2023.04 - 2023.04
Barista
Starbucks
2021.10 - 2022.04
Worker
Rio Pizza
2021.01 - 2021.06
Babysitter
Neighbor
2020.05 - 2021.06
Volunteer
South Calgary Chinese Evangelical Free Church
2018.10 - 2021.05
Volunteer
YMCA
2018.01 - 2020.07
Worker
Chinese Restaurant
2014.04 - 2014.04
Bachelor of Arts - Bachelor of Interior Architecture
University of New South Wales
GED -
ERB 「 Barista」basic Course
High School Diploma -
Robert Thirsk High School
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