Mani Simkhada
Lyneham
Summary
Results-driven Assistant Manager with 5 years of experience in the hospitality industry. Skilled in leading teams to achieve operational excellence and enhance customer satisfaction. Proven ability to manage daily operations, streamline processes, and foster a collaborative work environment. Strong communicator with exceptional problem-solving skills and a focus on developing team members. Committed to driving business growth and meeting organizational goals through effective leadership and strategic planning.
Overview
12
12
years of professional experience
Work History
Duty Manager
Rydges Canberra
12.2024 - Current
- Company Overview: 4 Star Hotel
- Responsible in managing the front desk daily operation.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
Duty Manager
The Sebel Quay West Suites Sydney
02.2021 - 12.2024
- Company Overview: Luxury Serviced Apartments
- Responsible in managing the front desk daily operation.
- Problem solving and handling guest’s complaint.
- Develop the daily, weekly and monthly goal to obtain higher productivity.
- Take responsibility to maximize profit and generate higher revenue.
- Collaborated with colleagues and management to achieve common goals.
- Foreseeing the resources so that the operation runs smoothly.
- Liaised with other departments to ensure seamless operations across the Hotel.
Front Office Supervisor
The Sebel Quay West Suites Sydney
02.2020 - 02.2021
- Company Overview: Luxury Serviced Apartments
- Responsible for guest relations and team development.
- Cross trained as a duty manager and cover the role in manager’s absence.
- Develop staff training matrix and action.
- Supervise front office staff, including hiring and training new employees.
- Monitore the front desk operation and smoothen the guest relation process.
Concierge
The Sebel Quay West Suites Sydney
04.2019 - 02.2020
- Company Overview: Luxury Serviced Apartments
- Guest Assistance: Providing personalized service to guests by answering questions, addressing requests, and fulfilling needs related to their stay.
- Interact with guests, going beyond to fulfil the wants and needs.
- Cross trained as a GSA, being able to work in reception.
- Understand the guests and company expectation.
Part Time Cook
Opera Kitchen
04.2018 - 12.2019
- Company Overview: Fast Food Restaurant
- Responsible for daily operation of the kitchen.
- Responsible for different sections within the kitchen, rotating rosters.
- Able to work in very fast paced working conditions
- Manage long working hours
- Experience gained in forecasting sales and ordering stocks.
- Managing the pass
Commis I (FULL TIME)
Four Seasons Resorts and Hotels, Maldives
09.2015 - 03.2017
- Company Overview: Top resort in Maldives
- Worked in mass production or banquet system.
- Can manage operation up to 1500 guests.
- Has developed knowledge on food products, cooking methods and procedures.
- Easily work with different kinds of personalities with different backgrounds.
Culinary Trainee (INTERNSHIP)
The Ritz Carlton Doha
07.2013 - 01.2014
- Company Overview: Top Luxury brand in Doha
- Prepared salads for average of 400-500 guests daily
- Knows how to work as a team and cooperate with fellow workers as well as senior workers.
- Can read the Banquet Event Order and prepare accordingly.
- Basic knowledge of preparing sushi and sashimi
Education
Master of International Hotel Management -
Blue Mountains International Hotel Management School
04.2020
Bachelor - Arts International Hospitality and Tourism
Silver Mountain School of Hotel Management
03.2016
10+2 or intermediate Degree Awarded - Concentration
Himalayan White House Intl’ College
04.2010
School Leaving Certificate - 10th Standard
Little Angels’ School
05.2008
Skills
- Front Office PMS
- Operational oversight
- Time Management
- Housekeeping
- Cash management
- Responsible Service of Alcohol
- Operational oversight
- First Aid
- Inventory management
- Facilities maintenance
References
- Tissa Wickramasuriya, Operations Manager, The Sebel Quay West Suites / The Sebel Chatswood
- Michael Nielsen, Front Office Manager, The Sebel Quay West Suites
Timeline
Duty Manager
Rydges Canberra
12.2024 - Current
Duty Manager
The Sebel Quay West Suites Sydney
02.2021 - 12.2024
Front Office Supervisor
The Sebel Quay West Suites Sydney
02.2020 - 02.2021
Concierge
The Sebel Quay West Suites Sydney
04.2019 - 02.2020
Part Time Cook
Opera Kitchen
04.2018 - 12.2019
Commis I (FULL TIME)
Four Seasons Resorts and Hotels, Maldives
09.2015 - 03.2017
Culinary Trainee (INTERNSHIP)
The Ritz Carlton Doha
07.2013 - 01.2014
Bachelor - Arts International Hospitality and Tourism
Silver Mountain School of Hotel Management
10+2 or intermediate Degree Awarded - Concentration
Himalayan White House Intl’ College
School Leaving Certificate - 10th Standard
Little Angels’ School
Master of International Hotel Management -
Blue Mountains International Hotel Management School
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