Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Hi, I’m

Mania Terzabian

Sydney,NSW

Summary

Proven leader with a track record of enhancing customer satisfaction and team performance at Permanence. Skilled in CRM and team leadership, adept at resolving conflicts and driving sales growth. Excelled in multitasking and complex problem-solving, significantly improving operational efficiency and client relations.

Overview

25
years of professional experience

Work History

Permanence

Manager
01.2023 - Current

Job overview

  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Permanence

Direct Sales Team Leader
09.2022 - Current

Job overview

  • Developed a high-performing direct sales team through continuous training and coaching sessions.
  • Fostered a positive work environment that promoted collaboration among team members while encouraging individual responsibility towards shared goals.
  • Continuously evaluated market conditions, adjusting sales strategies accordingly to maintain a competitive edge in the industry.
  • Resolved conflicts within the team swiftly when necessary while upholding mutual respect and professional boundaries.
  • Maintained accurate records of client information within CRM systems for easy access during follow-ups or forecasting activities.

Oversease

Customer Service
01.2000 - Current

Job overview

  • Delivered exceptional customer service by addressing inquiries promptly and professionally.
  • Expedited checkout process for efficient customer service during peak hours.
  • Resolved guest inquiries punctually and politely for professional customer service.
  • Maintained strong customer relations and effective customer service standards.
  • Managed branch sales, customer service, finances and recordkeeping.
  • Analyzed customer feedback and provided solutions to improve customer service.

Hills Laser and Beauty

Senior Beauty Therapist
01.2019 - 01.2022

Job overview

  • Increased salon revenue through upselling additional services and retail products to clients.
  • Streamlined appointment scheduling processes, improving efficiency and reducing wait times for clients.
  • Maintained a loyal clientele base by consistently delivering high-quality beauty treatments and exceptional customer service.
  • Created a welcoming environment for clients by maintaining a clean, organized, and visually appealing treatment room.
  • Managed inventory control, reducing waste and minimizing stock discrepancies through regular audits.
  • Led staff training sessions on advanced skincare techniques, elevating overall team performance and skill level.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

TAFE
Sydney

Graduate Certificate from TAE
07.2020

University Overview

  • Completed Vocational Education and Training (VET) in: Diploma Beauty therapy and Diploma community service
  • Professional Development Studies: retail and training and assessment TAE
  • Coursework: retail and customer service
  • Studied: business administration cert III,

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Customer Relationship Management (CRM)
  • Sales Techniques
  • Sales management
  • Business Administration
  • Workforce Management
  • Customer Service
  • Multitasking
  • Problem-Solving
  • Excellent Communication

Additional Information

I have a long years of experience in customer service , listening and achieving clients need is my priorities.

In 2024 I travelled to US with my work team to sell a Machines, and I was part of the seminar and the workshop that we provided to our invited clients

Languages

Arabic
Native or Bilingual
English
Full Professional
Armenian
Native or Bilingual

Timeline

Manager

Permanence
01.2023 - Current

Direct Sales Team Leader

Permanence
09.2022 - Current

Senior Beauty Therapist

Hills Laser and Beauty
01.2019 - 01.2022

Customer Service

Oversease
01.2000 - Current

TAFE

Graduate Certificate from TAE

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Mania Terzabian