Manideep Burugula
West Footscray,VIC
Summary
Well-qualified Human Resources and Marketing with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Coles Supermarket
Melbourne, VIC
04.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service managers.
- Trained staff on operating procedures and company services.
- Provided primary customer support to internal and external customers.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
Human Resources Intern
Vast Technologies Private Limited
Hyderabad,India, Telangana
10.2016 - 03.2017
- Worked with HR team to coordinate company events.
- Developed strong written and verbal communication skills.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Education
MBA - Marketing And Human Resources Management
Holmes Institution
Melbourne, VIC03.2020
BBA - Human Resources Management
Osmania University
Hyderabad,India05.2016
Skills
- Microsoft Excel
- Time Management
- Document Conversion
- Product and Service Knowledge
- Lead prospecting
- Change Management
- Strategic planning
- Problem-Solving
- Flexible and Adaptable
- Self-Motivated
Certification
Human resource management-Udemy
sig sigma-Avina Technologies,india
Timeline
Customer Service Representative
Coles Supermarket
04.2018 - Current
Human Resources Intern
Vast Technologies Private Limited
10.2016 - 03.2017
MBA - Marketing And Human Resources Management
Holmes Institution
BBA - Human Resources Management
Osmania University
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