Summary
Work History
Education
Skills
Timeline
Generic

Manideep Mogili

Maidstone, VIC,VIC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented, understanding customer desires, ad providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

Chef

The Groove Train
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.

Customer Service Representative

7-Eleven Service Station
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Recommended products to customers, thoroughly explaining details
  • Exhibited high energy and professionalism when dealing with clients and staff

Restaurant Manager

Pizza Hut
  • Carefully interviewed, selected, trained, and supervised staff
  • Led and directed team members on effective methods, operations, and procedures
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty

Network Engineer

SVNT Infotech
  • Assisted with implementation and support of network monitoring tools.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Managed, tracked, and coordinated problem resolution and escalation processes.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Performed troubleshooting for Juniper, Cisco, and packet analysis.
  • Integrated fixed wireless connectivity into facilities requiring high-speed networks.

IT System Support Analyst

EY
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.

Education

Master of Information and Technology - Networks And Information Security

Central Queensland University
Brisbane, QLD
12.2020

Bachelor of Computer Science - Computer Science and Engineering

Sri Indu College Of Engineering And Technology
Ibrahimpatnam
05.2017

Skills

  • Customer Service
  • Time Management
  • Critical Thinking
  • Store Maintenance
  • POS Systems Expertise
  • Computer Proficiency
  • Staff Training
  • Quality Control
  • Active Listening
  • Technical Support
  • Customer Relations
  • Team Development
  • Managing Multiple Tasks
  • Network Security

Timeline

Chef

The Groove Train

Customer Service Representative

7-Eleven Service Station

Restaurant Manager

Pizza Hut

Network Engineer

SVNT Infotech

IT System Support Analyst

EY

Master of Information and Technology - Networks And Information Security

Central Queensland University

Bachelor of Computer Science - Computer Science and Engineering

Sri Indu College Of Engineering And Technology

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Manideep Mogili