Hanish Kotagiri
Sydney,NSW
Summary
A Self-driven ICT Professional with 6+ years of experience as a Technical and Functional Business and product Analyst to support managing Australian production in a large and complex Information system environment across various domains like, Retail, IT & Finance for rapid understanding of business context and nurturing productive relationships with stakeholders, I have a successful track record of partnering with the business to develop, influence and deliver business valued outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Product Delivery Specialist
SG Fleet
03.2023 - Current
- Ability to handle large volume of pipeline, maintaining our own portfolio of stake holders
- Implement immediate modifications to boost precision, productivity, and performance
- Organized weekly meetings between departments involved in the product delivery process, fostering open communication channels that led to smoother operations.
- Collaborated with cross-functional teams to optimize product delivery workflows, resulting in reduced lead times.
- Worked closely with the finance department to resolve any discrepancies in invoicing or payment, ensuring accurate records were kept for all product deliveries.
- Align all customer relationship Centre automation with company goals, client demands, and strategic plans
- Negotiated favourable contracts with suppliers and transportation partners, contributing to cost savings and improved service levels.
- Resolved complex issues related to delayed or damaged shipments promptly, demonstrating excellent problem-solving skills under pressure.
- Expertise in salary packaging tools to solve the GST calculations using sap tools
- Developed a comprehensive understanding of clients business needs and challenges, allowing for tailored solutions that improved customer loyalty and long-term satisfaction.
- Managed customer inquiries and complaints in polite and professional manner.
- Developed strong relationships with key clients, ensuring their specific needs were met on a consistent basis.
- Able to work in MS teams for our international business (UK & New Zealand team)
- Data analysis across multiple systems documenting data requirements, transformation rules, complex data maps
- Working with Sales and product team to maintain fleet utilization and implement actions to reduce costs
- Update on weekly reports to the manager for our internal clients
- Raising tickets to IT Support team for adding up the new tools.
Business Analyst
Man Vision Consulting
02.2022 - 03.2023
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Assisted in designing the test cases and assist end users in understanding the functionality Led training sessions, demos, and workshops in collaboration with stakeholders
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Understanding and optimizing relevant business processes and integrating them effectively within the SAP ecosystem
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Comprehending various SAP modules, enabling tailored solutions for diverse business needs
- Created dashboards to monitor and track key performance indicators.
- Actively stay updated with the latest developments and advancements in SAP applications to remain at the forefront of technology
- Translating business requirements into systems programs, ensuring seamless alignment with organizational goals, knowledge of software testing procedures, guaranteeing the reliability and quality of SAP solutions.
Product Analyst
Metro Petroleum & Software's
03.2020 - 08.2022
- Developed detailed product roadmaps, aligning team efforts towards achieving milestone goals and objectives.
- Interacted with internal partners to track development progress and address non-conforming issues to avoid negative impacts on completion timelines.
- Compared project goals and user experiences and recommended revisions to bring entities into alignment.
- Reduced customer support inquiries by creating comprehensive product documentation and user guides.
- Collaborated with cross-functional teams to ensure seamless integration of new features and functionality.
- Utilized specialized software's to capture and process data.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
- Generated reports to support development and implementation of marketing plans.
- Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
Junior Business Analyst
Creators Touch
01.2017 - 10.2018
- Maintained a clear understanding of business goals and user needs
- Assist in business case preparation, providing context and data to underpin assumptions
- Worked in an Agile team to deliver solutions to the organization through requirements gathering by conducting workshops, brain storming sessions, market research
- Delivering operational benefits across the Lifestyle and Growth team Writing user stories and requirements gathering Documenting business processes and requirements in the form of use case, user stories, architecture diagrams, data/process flowcharts
Education
Master of Science - Masters of Business Information Systems
Torrens University Australia
Sydney, NSW10.2021
Bachelor of Science - Computer Science And Programming
Kl University
India03.2017
Skills
- SQL
- SAP
- Data Types
- Power Bi
- Ms Word
- Ms Excel
- Promapp's
- Service desk
- Process Manager
- CRM Dynamics
- Data analytics
- Fleet management
- Novated salary packaging
- Customer service
- Critical Thinking
- Query resolution
- Problem solving
- Tableau
- Dashboards
- Data Handling
- Pivot
- VBA
- RStudio
- DAX
- Project co-ordination
- SQL server Management studio
- Logistic tools
- ETl
- Jira
- Confluence
- Customer service
- Balsamiq
- Agile methodologies
- Microsoft Office: Word, Excel, PowerPoint, Visio, Access, Teams, SAP (Fleet tools)
- Fleet analysis techniques using process modelling, user stories, story mapping, and data flow diagram
- Documentation (business case, functional / non-functional specifications, Business Requirement Document (BRD), FRD, UAT, business proposals, use cases, user stories, test cases)
- Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC)
- (Visual studio) BPMN (Business Process Model and Notation)
Certification
- ECBA
- Power BI
Timeline
Product Delivery Specialist
SG Fleet
03.2023 - Current
Business Analyst
Man Vision Consulting
02.2022 - 03.2023
Product Analyst
Metro Petroleum & Software's
03.2020 - 08.2022
Junior Business Analyst
Creators Touch
01.2017 - 10.2018
Master of Science - Masters of Business Information Systems
Torrens University Australia
Bachelor of Science - Computer Science And Programming
Kl University
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