Manifel Mulan Uy
Pulang Lupa Dos,Las Piñas City
Summary
Solution-focused Customer Service Representative dedicated to maintaining satisfaction through fast, knowledgeable assistance. Versed in service processes and ways to resolve different issues. Careful to fully document encounters and give accurate information. Motivated person with years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget. Adaptable person with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Ambulance Dispatcher
Microsourcing (Wilson Medic One Perth, Australia)
Parañaque
01.2024 - Current
- Monitored status of ambulances and ensured that appropriate resources were available to meet patient needs.
- Maintained accurate records of all incoming calls and dispatches.
- Provided quality customer service by responding promptly to inquiries, complaints, and requests for assistance.
- Ensured compliance with local laws and regulations related to ambulance services.
- Prepared daily reports summarizing activities such as number of calls received and dispatched vehicles.
- Utilized mapping software programs to monitor location of ambulances in real time.
- Communicated effectively with field personnel regarding updates on patient conditions or changes in destination.
- Documented all relevant information pertaining to each dispatch including vehicle type, crew members, estimated arrival time.
- Collaborated closely with other departments within the organization such as police, fire rescue, hospital staff.
- Created detailed operational plans outlining protocols for responding to major disasters or large scale events.
- Participated in weekly meetings with supervisors to discuss issues related to workload management or scheduling.
- Performed administrative tasks such as filing paperwork or entering data into computer systems.
- Responded professionally to telephone calls.
Customer Service Representative
Amazon
Pasay
08.2022 - 07.2023
- Addressed customer service enquiries quickly and accurately.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Actively participated in internal committees and team building activities.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Kept abreast of evolving product lines to provide knowledgeable customer support.
- Maximized customer satisfaction by resolving service issues promptly.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Assisted customers with product-related questions, feedback and complaints.
- Cross-trained and supported team of customer service representatives.
- Performed follow-up phone calls to uncover customer needs.
- Interacted with customers and retail buyers to expedite orders.
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
- Built rapport with customers through courteous and professional communications.
- Optimized service delivery to maximized customer satisfaction and retention rate.
Marketing Development Assistant
Yakult Marketing Corporation
Manila
05.2022 - 08.2022
- Utilised specialised knowledge of organisation's business activities to optimise operations.
- Arranged supplies and spaces for staff meetings and trips.
- Took messages from clients and relayed them to relevant staff promptly.
- Helped staff with special projects by setting up schedules and organising resources.
- Trained and mentored junior administrative team members in procedures.
- Organised office documentation for maximum efficiency and team productivity.
- Sat in on meetings, hearings and conferences to document activities.
Crew Trainer
Angel's Pizza
General Trias Cavite
07.2021 - 04.2022
- Monitored employee performance through observation and metrics, conducting training sessions based on improvements needed.
- Worked alongside junior employees to improve performance, food safety and customer service.
- Conducted in-depth demonstrations on more efficient processes and operations, boosting overall productivity.
- Managed disciplinaries for employees breaking rules and straying from protocols, documenting all records for legal purposes.
- Instructed new team members on correct procedures for all areas of operations.
- Comminuted daily priorities, tasks and urgencies by holding briefings before starting shifts.
- Greeted incoming customers with positive attitude and friendly service.
- Ensured hygiene regulations were followed at all times by closely monitoring employee operations and inspecting ingredients.
- Processed customer orders and payments using POS software.
- Assisted in employee hiring, selecting crew members based on talent, qualifications, experience and motivation.
- Maintained excellent customer satisfaction by ensuring employees provided excellent service.
- Managed employee onboarding through training and coaching on best practices.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Smoothly processed incoming orders, handling over 100 transactions per day with exceptional accuracy.
- Maintained clean, tidy and organized checkout areas.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Maximized customer satisfaction by assisting with purchase selections, locating items and promoting rewards programs.
- Worked closely with front-of-house staff to facilitate positive customer experiences.
- Trained new team members in cash register operation, stock procedures and customer service.
- Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently.
- Completed cross-training to provide support across multiple departments, maintaining smooth store operations during busy periods.
- Investigated discrepancies between accounting records and cash drawers to implement corrective action.
- Monitored shop floor for suspicious customer behavior and signs of theft, following company procedures to prevent shoplifting.
Inventory Manager
Bec and Geri's Vegan Restaurant
Las Piñas
03.2021 - 07.2021
- Met supply requirements by strengthening inventory systems.
- Negotiated contracts with suppliers to establish quality, cost and delivery requirements.
- Implemented new technologies, enhancing operations and increasing production efficiency.
Cashier
McDonald's
Las Piñas
11.2017 - 01.2018
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
Education
Bachelor of Arts - Political Science
University of Perpetual Help System DALTA
Las Piiñas2017
Secondary Education -
St. Joseph's Academy
Las Piñas2015
Primary Education -
Pamplona Elementary School Central
Las Piñas2010
Skills
- Process optimization
- Logistical planning
- Regulatory compliance
- New starter inductions
- Learning Management System creation
- Digital learning solutions
- Opportunities identification and creation
- Artistic styling and application mastery
- Classroom experience
- Training and development
- Staff development planning
- Workplace training
- Learning path management
- Leadership
- Critical Decision-Making
- Geographical knowledge
- Prioritization
- Problem-Solving
- Call Management
- Computer Skills
- Crisis Management
- Critical Thinking
- Information Gathering and Relay
- Active Listening
- Computer-based dispatch systems
- Map reading abilities
- Works Well Under Pressure
- Decision-Making
- Teamwork and Collaboration
- System Maintenance
- Verbatim Transcription
- Stress Tolerance
Accomplishments
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Investigated, identified and reconciled account discrepancies in company.
Additional Information
Always eager to learn new set of skills. Helped co-workers in improving their skills and abilities to be the best.
Certification
- Virtual Assistant Training Certificate
Timeline
Ambulance Dispatcher
Microsourcing (Wilson Medic One Perth, Australia)
01.2024 - Current
Customer Service Representative
Amazon
08.2022 - 07.2023
Marketing Development Assistant
Yakult Marketing Corporation
05.2022 - 08.2022
Crew Trainer
Angel's Pizza
07.2021 - 04.2022
Inventory Manager
Bec and Geri's Vegan Restaurant
03.2021 - 07.2021
Cashier
McDonald's
11.2017 - 01.2018
Bachelor of Arts - Political Science
University of Perpetual Help System DALTA
Secondary Education -
St. Joseph's Academy
Primary Education -
Pamplona Elementary School Central
- Virtual Assistant Training Certificate
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