Maniha Bhardwaj
Williams Landing,VIC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Senior Officer
Yes Bank
05.2018 - 03.2022
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Assisted customers with compromised debit cards and issued new credentials.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Audited fellow teller currency to contribute to dual-control procedures.
- Sold and cross-sold bank products to new and existing customers.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Removed mutilated currency from circulation.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Assisted with training of new tellers on policies and procedures.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Maintained accurate records of customer transactions in line with bank procedures.
Business Sales Executive
IndusInd Bank
10.2017 - 05.2018
- Calculated sales commission for sales team of 5 representatives.
- Contributed to event marketing, sales and brand promotion.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Bakery Assistant
Kumar Bakery
01.2013 - 02.2016
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Assisted in increasing bakery sales through effective product merchandising and displaying attractive, fresh baked goods.
- Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
- Contributed to a positive work environment by collaborating with team members and assisting in various tasks as needed.
Education
MBA - Accounting And Finance
Punjab Technical University
04.2017
Skills
- Account Servicing
- After-Sales Support
- Opening and Closing Procedures
- Customer Relationship Management
- Money Handling
- Financial Transactions
- Deposit and Withdrawal Management
Timeline
Senior Officer
Yes Bank
05.2018 - 03.2022
Business Sales Executive
IndusInd Bank
10.2017 - 05.2018
Bakery Assistant
Kumar Bakery
01.2013 - 02.2016
MBA - Accounting And Finance
Punjab Technical University
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