Manika Rajpal
Carlton VIC
Summary
Professional hospitality worker prepared to deliver exceptional guest service and operational excellence. Extensive experience in enhancing customer satisfaction and maintaining smooth and efficient front-of-house environment. Known for strong teamwork and adaptability, ensuring seamless service even during peak times.
Overview
5
5
years of professional experience
Work History
Front of House Staff Member
Paradise Melbourne
08.2025 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of front-of-house areas to enhance guest experience.
- Assisted with seating arrangements, ensuring efficient flow during peak hours.
- Collaborated with kitchen staff to coordinate timely food delivery and service.
- Handled cash transactions accurately, ensuring secure payment processing.
- Helped guests at tables when in need of assistance.
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
Front of House - Customer Service
Openhouse Cafe
11.2024 - 03.2025
- Welcomed and assisted guests with a friendly and professional attitude, ensuring a positive first impression.
- Assisted with table service, takeaway orders, and resolving customer concerns professionally.
- Maintained cleanliness and organisation of the front area, contributing to smooth daily operations.
- Coordinated with team members to maintain smooth daily operations and high service standards.
- Handled busy periods calmly, prioritising tasks while ensuring guests received prompt assistance.
Customer Service Representative
MyCaptain
12.2024 - 02.2025
- Promoted and sold online academic courses by understanding student needs and recommending suitable programs.
- Communicated with leads through calls and messages, guiding them through the enrollment process.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and speed.
- Analyzed customer feedback to identify trends and enhance service offerings.
- Resolved complaints to satisfy customers and encourage future transactions.
Vice President - Student Club
University of Petroleum and Energy Studies
12.2020 - 05.2024
- Led event planning and logistics for college-wide cultural, academic, and fundraising events.
- Oversaw end-to-end event registration processes including digital signups and on-site coordination.
- Secured sponsors and partnerships to support club initiatives and events.
- Managed event budgets, tracked expenses, and ensured cost-effective operations.
- Supervised a team of volunteers and delegated responsibilities for smooth execution.
- Contributed to increasing club visibility and participation through strategic engagement.
Education
M.S - Cyber Security
RMIT University
Melbourne, VIC06.2027
B.Tech - CSE Splz - Cyber Security & Forensics
University of Petroleum and Energy Studies
12.2024
Skills
- Event coordination
- Guest relations
- Front Desk Operations
- Good Communication
- Time Management
- Point of sale systems
- Teamwork and collaboration
- Attention to detail
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Front of House Staff Member
Paradise Melbourne
08.2025 - Current
Customer Service Representative
MyCaptain
12.2024 - 02.2025
Front of House - Customer Service
Openhouse Cafe
11.2024 - 03.2025
Vice President - Student Club
University of Petroleum and Energy Studies
12.2020 - 05.2024
B.Tech - CSE Splz - Cyber Security & Forensics
University of Petroleum and Energy Studies
M.S - Cyber Security
RMIT University