Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Manika Rajpal

Manika Rajpal

Carlton VIC

Summary

Professional hospitality worker prepared to deliver exceptional guest service and operational excellence. Extensive experience in enhancing customer satisfaction and maintaining smooth and efficient front-of-house environment. Known for strong teamwork and adaptability, ensuring seamless service even during peak times.

Overview

5
5
years of professional experience

Work History

Front of House Staff Member

Paradise Melbourne
08.2025 - Current
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of front-of-house areas to enhance guest experience.
  • Assisted with seating arrangements, ensuring efficient flow during peak hours.
  • Collaborated with kitchen staff to coordinate timely food delivery and service.
  • Handled cash transactions accurately, ensuring secure payment processing.
  • Helped guests at tables when in need of assistance.
  • Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.

Front of House - Customer Service

Openhouse Cafe
11.2024 - 03.2025
  • Welcomed and assisted guests with a friendly and professional attitude, ensuring a positive first impression.
  • Assisted with table service, takeaway orders, and resolving customer concerns professionally.
  • Maintained cleanliness and organisation of the front area, contributing to smooth daily operations.
  • Coordinated with team members to maintain smooth daily operations and high service standards.
  • Handled busy periods calmly, prioritising tasks while ensuring guests received prompt assistance.

Customer Service Representative

MyCaptain
12.2024 - 02.2025
  • Promoted and sold online academic courses by understanding student needs and recommending suitable programs.
  • Communicated with leads through calls and messages, guiding them through the enrollment process.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy and speed.
  • Analyzed customer feedback to identify trends and enhance service offerings.
  • Resolved complaints to satisfy customers and encourage future transactions.

Vice President - Student Club

University of Petroleum and Energy Studies
12.2020 - 05.2024
  • Led event planning and logistics for college-wide cultural, academic, and fundraising events.
  • Oversaw end-to-end event registration processes including digital signups and on-site coordination.
  • Secured sponsors and partnerships to support club initiatives and events.
  • Managed event budgets, tracked expenses, and ensured cost-effective operations.
  • Supervised a team of volunteers and delegated responsibilities for smooth execution.
  • Contributed to increasing club visibility and participation through strategic engagement.

Education

M.S - Cyber Security

RMIT University
Melbourne, VIC
06.2027

B.Tech - CSE Splz - Cyber Security & Forensics

University of Petroleum and Energy Studies
12.2024

Skills

  • Event coordination
  • Guest relations
  • Front Desk Operations
  • Good Communication
  • Time Management
  • Point of sale systems
  • Teamwork and collaboration
  • Attention to detail

Languages

English
Full Professional
Hindi
Full Professional

Timeline

Front of House Staff Member

Paradise Melbourne
08.2025 - Current

Customer Service Representative

MyCaptain
12.2024 - 02.2025

Front of House - Customer Service

Openhouse Cafe
11.2024 - 03.2025

Vice President - Student Club

University of Petroleum and Energy Studies
12.2020 - 05.2024

B.Tech - CSE Splz - Cyber Security & Forensics

University of Petroleum and Energy Studies

M.S - Cyber Security

RMIT University
Manika Rajpal