Anitha Devi.M
Tiruppur,India
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Service delivery operations. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Associate-CS Internet
Sutherland(Amazon Process)
10.2019 - 03.2022
- Tetris and Alexa devices troubleshooting steps process for US and UK
- As temporary team lead for Prime video process for three months.
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Offered basic technical support for clients on a wide range of company products.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Product Development Coordinator
Sri Anuubhavi Impex (Textile & Garments)
07.2018 - 09.2019
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Distinguished product issues and gathered information on customer experiences.
- Reviewed product development budgets, expenditures and research.
- Liaised with internal and external parties on procurement of new product formulations, international requirements and regulatory changes.
- Hosted product demonstrations and promoted features to clients.
- Considered business demands and customer preferences when developing pricing structures and marketing plans.
Education
Bachelor of Engineering - Electronics And Communications Engineering
Jansons Institute of Technology
India05.2018
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Vivekanandha Vidhya Bhavan
India03.2014
Skills
- Upselling Products and Services
- Presenting Solutions
- Planning and Coordination
- Organization and Time Management
- Understanding Customer Needs
- Flexible and Adaptable
- Customer Account Management
- POS Systems and Ordering Platforms
- Amazon Alexa
- Safe Work Practices
- Cross-functional team collaboration
- Decision-Making
Timeline
Associate-CS Internet
Sutherland(Amazon Process)
10.2019 - 03.2022
Product Development Coordinator
Sri Anuubhavi Impex (Textile & Garments)
07.2018 - 09.2019
Bachelor of Engineering - Electronics And Communications Engineering
Jansons Institute of Technology
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Vivekanandha Vidhya Bhavan
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