Manikanta Katta
Clare,Australia
Summary
Detail-oriented recent postgraduate with a 5.0 GPA in the field of Masters of Information Systems. Seeking a system analyst role to leverage exceptional critical thinking and problem-solving abilities. Experienced in developing workflow solutions, implementing new processes, and performing project management duties. Strong communication skills and highly effective in task completion.
Overview
2
2
years of professional experience
1
1
Certification
Work History
System Analyst
Smart Energy & Automation Pvt ltd
Thebarton, South Australia
03.2023 - 05.2024
- Involved in analyzing the business requirements and designing the implementation plan.
- Analyze and establish the shortcomings in the current systems, processes, and methodology.
- Engaging with business stakeholders to ensure the client requirements are delivered as expected using Agile methodology.
- Formulating specifications for code changes, writing, and updating the code to ensure that clients' requests are fully met.
- Ensure that procedures and guidelines are followed, so that quality can be maintained.
- Responsible for releasing and deployment of the changed or the newly developed modules to multiple software development environments, leading up to the production environment.
- Responsible for maintaining good communication flow between clients and the development team
- Developed system requirements documents and analyzed user needs to ensure the delivery of quality software solutions.
- Conducted research on various hardware and software products to determine compatibility with existing systems.
- Provided technical support for users, troubleshooting any issues that arose in their use of software applications.
Technical Support Representative
Info tech
Adelaide, SA
04.2022 - 02.2023
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Diagnosed system errors and implemented solutions to resolve them.
- Monitored customer feedback to ensure high levels of satisfaction.
- Created reports on customer complaints and feedback for management review.
- Recommended upgrades or additional features that could enhance user experience.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
Education
Professional Year - Australian Business Culture and Environment, Achieving Career Success, Australian Workplace Skills and Professional Business Communication, Internship preparation
Performance Education
City03.2022
Master of Information Systems - E-Business Systems, ICT Service Management, Business Intelligence using Big Data, Business Process Management, Database Design and Development, Information Systems Analysis and Design, Knowledge Audits for Business Analysis, Business Process Out sourcing (BPO)
Central Queensland University
Melbourne07.2020
University Project - Biometric Security for XYZ University
Central Queensland University
Melbourne07.2020
Bachelor of Business Management - Management of Information Systems, Business Laws, Organizational Behavior, Organizational Research, Strategic Management, Operations Management, Human Computer Interaction
Vignan’s University
Vadlamudi, Guntur, India08.2017
Skills
- Basics of SQL
- Proficiency in Microsoft Word
- Proficiency in Microsoft Project
- Proficiency in Microsoft Office
- Proficiency in Microsoft OneDrive
- Proficiency in Microsoft Visio
- Operating Systems: Windows 8
- Operating Systems: Windows 9
- Operating Systems: Windows 10
- Business process Improvement
- Software Development life cycle (SDLC)
- Data visualization for data analysis and analytics
- Data extraction
- Software testing
Certification
- Power BI Essential Training
- Tableau
- Software Development Life Cycle
Languages
English
Professional
Telugu
Professional
Hindi
Limited
sanskrit
Limited
Timeline
System Analyst
Smart Energy & Automation Pvt ltd
03.2023 - 05.2024
Technical Support Representative
Info tech
04.2022 - 02.2023
Professional Year - Australian Business Culture and Environment, Achieving Career Success, Australian Workplace Skills and Professional Business Communication, Internship preparation
Performance Education
Master of Information Systems - E-Business Systems, ICT Service Management, Business Intelligence using Big Data, Business Process Management, Database Design and Development, Information Systems Analysis and Design, Knowledge Audits for Business Analysis, Business Process Out sourcing (BPO)
Central Queensland University
University Project - Biometric Security for XYZ University
Central Queensland University
Bachelor of Business Management - Management of Information Systems, Business Laws, Organizational Behavior, Organizational Research, Strategic Management, Operations Management, Human Computer Interaction
Vignan’s University
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