Manikanta Rohith Mudhulagar

Wyndham Vale

Summary

Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.

Overview

year of professional experience

Work History

Call Centre Representative

Appsmart,PVT LTD

08.2022 - 07.2023

Handled inbound and outbound customer calls in a high-volume call centre environment, averaging calls per day
Provided prompt and courteous assistance to customers, addressing inquiries, resolving issues, and processing orders with a focus on first-call resolution
Demonstrated proficiency in using customer relationship management (CRM) software to accurately document interactions and update customer records
Collaborated with cross-functional teams to escalate complex issues and ensure timely resolution, enhancing overall customer satisfaction
Consistently met and exceeded performance metrics, including call quality, average handling time, and customer satisfaction scores

Education

Master’s - information and communications technology

University of Sunshine Coast

Bachelor’s - electrical engineering

JNTU

Skills

Strong Verbal Communication
Empathetic Relationship Management
Proficiency in using CRM software
Proficiency in call centre technology
Effective Multitasking

Task Prioritization Skills
Problem-solving skills
Skilled in Dispute Resolution
Attention to detail
Accuracy in data entry

Timeline