Manila Garbuja
Milperra,NSW
Summary
Organized and reliable individual with a proven track record in delivering exceptional customer service. Skilled in efficient and effective communication with a diverse range of customers. Demonstrates optimism and a strong willingness to learn, constantly seeking opportunities to enhance the overall experience. Maintains excellent, cordial, and professional relationships with co-workers and customers alike.
Overview
5
5
years of professional experience
Work History
Senior Service Associate/Senior Bartender
Bon Bon
01.2024 - Current
- Exceptional at delivering a personalized, high-touch customer service experience. Ability to connect with clients on a deeper level, anticipate needs, and offer tailored recommendations.
- Strong verbal and non-verbal communication along with the ability to engage with patrons, staffs and suppliers, A persuasive communicator who can upsell and cross-sell effectively.
- Highly attuned appearance while displaying upscale environment by creating a polished, luxury experience for clients.
- Ability to upsell premium items and create sales opportunities by identifying customer preferences
- Capable of handling challenging customer situations with professionalism and discretion, resolving issues quickly to ensure client satisfaction and retention.
- Skilled at nurturing, cultivating long-term relationships with clients while maintaining a positive atmosphere.
- Charismatic and confident personality with an ability to adapt to different client personalities and backgrounds ensuring that they feel special and valued throughout the experience.
Senior Service Staff Member/Bartender
Harem Gentlemen’s Club
10.2020 - 12.2023
- Ensure a high quality of customer service along with customer’s needs, preferences and also make recommendations
- Served high customer volumes during special events, nights, and weekends.
- Kept bar/floor area presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty..
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Cashier/Server Assistant
Spice Alley
11.2019 - 08.2020
- Courteously handled and greeted customers.
- Promoted daily specials according to the policy of the organization.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register to record transactions accurately and efficiently.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
Education
Bachelors in International Hospitality Managemnet - Hospitality And Tourism Management
Global Academy of Tourism & Hopitality Education
Kathmandu, Nepal11-2019
Skills
- Customer Service Excellence: Skilled in creating personalized experiences, fostering loyalty
- Effective Communication: Strong verbal and non-verbal skills to engage, persuade, and connect with clients
- Attention to Detail: Ability to maintain high standards in presentation, product display, and client experience
- Sales & Upselling: Proven ability to drive sales, upsell premium products, and meet targets
- Conflict Resolution: Capable of resolving client issues diplomatically and professionally under pressure
- Relationship Building: Expertise in cultivating long-term client relationships and repeat business
- Confidence & Charisma: Self-assured in interacting with clients, creating a memorable, positive experience
Languages
English
Native or Bilingual
Nepali
Native or Bilingual
Hindi
Full Professional
Korean
Elementary
Spanish
Elementary
Timeline
Senior Service Associate/Senior Bartender
Bon Bon
01.2024 - Current
Senior Service Staff Member/Bartender
Harem Gentlemen’s Club
10.2020 - 12.2023
Cashier/Server Assistant
Spice Alley
11.2019 - 08.2020
Bachelors in International Hospitality Managemnet - Hospitality And Tourism Management
Global Academy of Tourism & Hopitality Education
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