Motivated business professional bringing 15+ years of entrepreneurial experience. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Creative problem solver skilled at de-escalating situations and driving positive change. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Franchisee Owner & Centre Head
CSC Computer Education Pvt Ltd
Perungudi, Chennai, Tamil Nadu India
11.1999 - 04.2014
Maintained friendly and professional customer interactions.
Assessed employee performance and developed improvement plans.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Engaged employees in business processes with positive motivational techniques.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Resolved various issues impacting sales management and business operations.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Generated financial and operational reports to assist management with business strategy.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Attended staff meetings and brought issues to the attention of upper management.
Maintained branch files for major accounts, investments and employees.
Founded and managed [Type] business, growing revenue to $[Amount] in first year.
Finance Manager and Business Partner
Crescent Finance
Kanchipuram, Tamilnadu, India
04.1997 - 10.1999
Analyzed financial position, investigated and reported budgetary variances and identified adjustments to facilitate month and year-end processes.
Oversaw internal and external audits and formulated corrective action plans for findings and recommendations response.
Produced financial reporting to summarize financial performance and explain key variances.
Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
Education
Bachelor of Science - Chemistry
SIVET COLLEGE ,
Madras University, Chennai, Tamilnadu, India
04.1999
Higher Secondary School - Maths, Physics, Chemistry, Biology
High School
Kanchipuram
04.1996
Skills
Cost Management
Microsoft Windows
Sales Expertise
Excellent Communication Skills
Customer Service
Microsoft Office
Manage Budgets
Staff Management
Multitasking Abilities
Microsoft Excel
Languages
English
Professional Working
Tamil
Native or Bilingual
Timeline
Franchisee Owner & Centre Head
CSC Computer Education Pvt Ltd
11.1999 - 04.2014
Finance Manager and Business Partner
Crescent Finance
04.1997 - 10.1999
Bachelor of Science - Chemistry
SIVET COLLEGE ,
Higher Secondary School - Maths, Physics, Chemistry, Biology
Head of Business Insights & Analysis Commercial Banking, MENAT & Head of Planning & Stress Testing (Wholesale) at HSBC MIDDLE EASTHead of Business Insights & Analysis Commercial Banking, MENAT & Head of Planning & Stress Testing (Wholesale) at HSBC MIDDLE EAST