Maninder Kaur

Royal Freemasons Coppin Centre
Month Year – Present (Weekends – Temporary Acting Role)

• Stepped into the Acting Administration role after the Roster Coordinator and Reception Team recognized my reliability, professionalism, and strong communication skills.
• Coordinated front desk operations, answering phone enquiries, greeting visitors, and assisting residents and families to ensure seamless service.
• Ensured accurate record management while maintaining strict confidentiality of resident information.
• Created welcoming and professional first point of contact for residents, families, and external stakeholders, enhancing overall experience.
• Facilitated smooth operational workflow during absence of regular administrative staff, ensuring continuity of services.

• 
  
• Delivered efficient lunch and dinner meal service to residents across multiple floors in a high-volume aged care environment.
• Provided personalized meal service, ensuring residents received correct meals, beverages, and nutritional supplements.
• Accurately followed individual dietary plans, texture-modified diets, fluid thickening requirements, and allergy restrictions in compliance with clinical guidelines.
• Cross-checked resident meal plans against daily dietary lists, ensuring compliance with allergy restrictions and preventing cross-contamination.
• Maintained strict adherence to food safety, hygiene, and infection control standards (HACCP principles).
• Maintained accurate documentation of meal distribution and dietary exceptions.
• Collaborated with nursing and kitchen teams to ensure smooth meal coordination across floors.
• Supported safe food handling, temperature monitoring, and cleaning procedures in line with aged care regulations.
• Supported and engaged with older residents to enhance their well-being.
• Received recognition from residents for delivering compassionate and attentive meal service.

• Achievement: Bagged 1st Position for the store in Victoria State for upselling product while appointed as shift supervisor within 4 months
• Delivered no-fault driven customer service to enhance customer satisfaction and loyalty
• Trained new hires to ensure seamless onboarding and operational readiness
• Adhered to store code of conduct and policies
• Handled currency and processed transactions safely and correctly
• Performed daily orders, C-store and Interfresh deliveries
• Conducted inventory management and stock taking
• Stocked products with safety codes for food equipment operation and efficiently organized daily fresh deliveries
• Maintained safety and sanitization standards throughout the store to ensure a clean environment.

• Executed annual cold smoking validation, performing standard plate counts, Listeria testing, aW (water activity), E. coli, Staphylococcus species, and Salmonella species testing
• Performed quarterly validation of product sampling for Listeria monocytogenes
• Performed monthly swabbing routine under the Listeria Management Plan
• Conducted weekly calibrations of temperature equipment
• Monitored and recorded all log check sheets for compliance and quality assurance
• Recorded datasheets for monitoring of hot and cold smoke process
• Preparation of food products for hot and cold smoking
• Created labels and nutritional information panels
• Operated label machines to ensure correct nutritional labels

• Managed store operations, including café opening and closing procedures, ensuring smooth transitions and customer readiness.
• Collaborated with chefs and staff in a fast-paced kitchen environment
• Coordinated payroll processing and coffee orders while serving food, maintaining service efficiency in a fast-paced environment.
• Followed procedure for safe presentation and preparation of food
• Maintained equipment cleanliness and functionality, adhering to OH&S policies to ensure safe food preparation.
• Achievement: Employed as a store manager within 2 months of start of work