Mona Bir
Aintree,VIC
Summary
Project management professional with extensive experience in housing construction and infrastructure development. Proven ability to enhance efficiency, manage risk, and deliver data-driven solutions for complex projects from conception to completion. Expertise in stakeholder management, contract negotiation, and process optimization, consistently achieving project success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Business Solutions Specialist
Auspost
05.2025 - Current
- Enhanced team collaboration for improved project outcomes through the introduction of effective communication tools.
- Streamlined business processes by identifying inefficiencies and implementing tailored solutions.
- Spearheaded cross-functional teams to achieve ambitious project goals within tight deadlines.
- Introduced new technologies that streamlined workflow processes while reducing time-consuming tasks for increased efficiency across departments.
- Managed budgets effectively, ensuring optimal resource allocation throughout various projects while maintaining financial stability.
Project Planner/Estimator - Underground Civil
Clear Vision
08.2024 - 04.2025
- Enhanced project efficiency by 20% by pioneering new planning methodologies.
- Develop creative solutions for complex underground infrastructure challenges.
- Foster strong partnerships with stakeholders, ensuring seamless coordination across multidisciplinary teams in underground civil projects.
- Increased project delivery efficiency by 25% through optimized resource allocation and scheduling.
- Handled quotes and estimates for 50 civil projects.
- Boosted project performance by 25% by implementing advanced project management tools and methods.
- Led daily toolbox meetings with the civil crew to communicate safety protocols and project updates.
- Performed thorough health & safety audits to ensure compliance with site regulations and standards.
- Handled customer inquiries and complaints across multiple platforms, ensuring timely and effective resolution.
Business Owner
Cleantastic
01.2010 - 01.2025
- Successfully launched and managed a profitable cleaning business, overseeing all aspects of operations including scheduling, staffing, and customer service.
- Monitored inventory and ordered supplies as needed, maintaining cost-effectiveness and ensuring that all cleaning tools and products met high-quality standards.
Senior Project Coordinator
Kāinga Ora - Homes and Communities
01.2017 - 08.2024
- Facilitated effective communication among vendors and internal stakeholders, ensuring accurate dissemination of project details and schedules.
- Conducted comprehensive reviews of project materials, distilling essential insights from reports and documentation.
- Contributed to the creation of high-quality project briefs, business cases, and progress updates, enhancing project clarity and direction.
- Employed a solution-oriented approach to identify and mitigate risks and issues, safeguarding project integrity.
- Demonstrated proactive involvement in adhering to Health, Safety, and Security policies across all assigned responsibilities.
- Ensured 100% regulatory compliance by timely submission of consents to Auckland Council.
Multiple Franchise Business owner
Domino's Pizza
01.2019 - 05.2024
- Developed and executed comprehensive business plans for multiple franchises.
- Managed daily operations, including staff, inventory, customer service, and finances across multiple locations.
- Implemented marketing strategies to increase brand awareness and drive sales.
- Recruited, trained, and mentored teams to foster a culture of excellence and customer satisfaction.
- Opened and expanded multiple franchises, ensuring compliance with franchise standards and regulations.
- Identified and mitigated risks, managed P&L statements, and implemented process improvements to reduce costs.
- Coordinated with corporate headquarters, franchisees, employees, and vendors to ensure effective communication and collaboration.
- Increased revenue by 25% across all franchises within 12 months.
- Improved customer satisfaction ratings by 15% across all locations.
- Successfully opened two new franchises within 2 yrs.
- Implemented cost-saving initiatives resulting in a 10% reduction in operational expenses.
Assistant Project Manager (secondment)
Kāinga Ora - Homes and Communities
09.2021 - 07.2023
- Conducted comprehensive desktop analysis to align property redevelopment with strategic requirements.
- Facilitated change management integration within project planning for optimal team performance.
- Managed a diverse array of tasks including market research, planning, feasibility studies, financial modeling, and business case development.
- Authored project briefs, negotiated contracts with suppliers and builders, and oversaw the redevelopment pipeline in collaboration with the investment planning team.
- Designed and executed construction work plans using Microsoft Project to streamline operations.
- Developed training materials and conducted sessions to enhance the capabilities of new team members.
- Maintained close collaboration with builders, councils, and development managers to ensure the construction process adhered to strict timelines.
- Boosted annual project completion rate by 30% through enhanced stakeholder communication and proactive risk management.
- Managed a project portfolio of $80 million across 30 active projects.
Senior Aftercare Coordinator
Geneva Health
01.2017 - 03.2018
- Oversaw post-care support services for clients across aged care, disability, and community health sectors, ensuring continuity of care after hospital discharge or program completion.
- Developed personalized aftercare and service plans in collaboration with clients, families, and clinical teams to support independence and wellbeing.
- Acted as a key liaison between clients, support workers, clinicians, and external agencies to coordinate ongoing services and address evolving care needs.
- Supervised and supported a team of aftercare coordinators, ensuring high service standards, proper training, and adherence to Geneva's quality frameworks.
- Maintained detailed and accurate case records, ensuring compliance with health and disability sector regulations, including MOH and ACC guidelines.
- Participated in service improvement initiatives and client feedback processes to enhance the effectiveness and responsiveness of aftercare programs.
- Ensured culturally responsive care, with a strong focus on inclusivity and respecting client autonomy, particularly within Māori and Pasifika communities.
Case Manager
Ministry of Social Development
08.2014 - 12.2016
- Delivered comprehensive assistance to clients addressing financial, housing, and community service requirements.
- Facilitated training programs for new employees, enhancing team proficiency and service quality.
- Administered client benefits and payments efficiently using the SWIFTT software platform.
- Executed debt recovery operations with precision through the TRACE system, ensuring compliance and fiscal responsibility.
- Managed a diverse portfolio of 150 clients, conducting thorough assessments to determine and fulfill their benefit needs.
Transport Coordinator
PBT Transport
08.2011 - 09.2014
- Coordinated daily freight operations across NZ, ensuring timely deliveries and efficient driver dispatch.
- Monitored tracking systems and resolved delivery issues in real time.
- Liaised with drivers, depots, and clients to streamline communication and service.
- Ensured compliance with safety and transport regulations – NZTA.
- Managed transport documentation and supported warehouse coordination.
- Contributed to operational improvements and service efficiency.
Customer Service Representative - Call Center
Kiwibank
01.2008 - 01.2011
- Delivered excellent customer service by handling account inquiries, transactions, and support.
- Assisted with Kiwibank products, including cards, accounts, and online banking.
- Resolved customer issues efficiently while ensuring compliance and confidentiality.
- Promoted digital tools and self-service options to improve customer experience.
- Collaborated with teams to escalate and resolve complex queries.
Education
Diploma - Civil Engineering
NZIHT
01.2022
Skills
- Contract Negotiation
- Excel
- Feasibility Studies
- Financial Modeling
- Market Research
- Microsoft Excel
- Microsoft Project
- Stakeholder Management
- Training Programs
- Business analysis
Accomplishments
- Improved workflow efficiency by 20% through strategic data analysis and implementation.
- Enhanced project delivery efficiency by 25% with optimized scheduling techniques.
- Boosted annual completion rate by 30% via effective stakeholder communication.
- Increased revenue by 25% across all franchises in 12 months through strategic enhancements.
Certification
- Project Management/Construction Planning
- Business Writing
- First Aid (level 2)
- Site Safety Passport /Risk Management
Languages
English
Timeline
Business Solutions Specialist
Auspost
05.2025 - Current
Project Planner/Estimator - Underground Civil
Clear Vision
08.2024 - 04.2025
Assistant Project Manager (secondment)
Kāinga Ora - Homes and Communities
09.2021 - 07.2023
Multiple Franchise Business owner
Domino's Pizza
01.2019 - 05.2024
Senior Project Coordinator
Kāinga Ora - Homes and Communities
01.2017 - 08.2024
Senior Aftercare Coordinator
Geneva Health
01.2017 - 03.2018
Case Manager
Ministry of Social Development
08.2014 - 12.2016
Transport Coordinator
PBT Transport
08.2011 - 09.2014
Business Owner
Cleantastic
01.2010 - 01.2025
Customer Service Representative - Call Center
Kiwibank
01.2008 - 01.2011
Diploma - Civil Engineering
NZIHT
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