Maninderjeet Kaur
Schofields,Australia
Summary
Customer service professional with extensive experience at BP, known for enhancing customer satisfaction through effective conflict resolution and strong communication skills. Achieved a 95% positive feedback rating, reflecting a commitment to service quality. Skilled in multitasking and maintaining accurate records, contributing to operational excellence in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
BP Quakers hill
, nsw
01.2025 - Current
- Resolved customer complaints promptly, ensuring high levels of satisfaction.
- Processed orders and returns efficiently to maintain customer trust.
- Maintained accurate records of customer interactions and transactions for transparency.
- Assisted customers with product selection, ordering, billing, and technical support.
- Collaborated with team members to improve service quality and operational efficiency.
- Identified areas for enhancement in customer service processes and proposed actionable solutions.
- Answered inquiries with precise information regarding products and services.
- Remained calm in high-pressure situations, effectively diffusing tense interactions.
Customer service
IGA Parramatta
Parramatta, Australia
03.2024 - 12.2024
- Handled customer inquiries, complaints, and returns efficiently.
- Counted cash, made change, and stored coupons to keep the cash register drawer organized and balanced.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Delivered exceptional service, boosting customer satisfaction by 30%
- Trained new staff, improving team efficiency and service quality
- Achieved a 95% positive feedback rating from customer surveys
Customer service
Speedway Pump
, Australia
04.2023 - 02.2024
- Further refined my ability to work under pressure and think on my feet.
- Managed fuel transactions, monitored safety protocols, addressed customer concerns promptly.
- Ensured the station ran smoothly during busy hours.
- Built confidence in handling cash, maintaining accurate records, and providing fast, courteous service even during peak times.
- Learned to troubleshoot minor technical issues with pumps and equipment.
- Recognized as Employee of the Month for outstanding service excellence
- Utilized CRM tools to track customer interactions and preferences
Education
Bachelor of Science -
Khalsa College
Master of Science -
Guru Nanak Dev University
Skills
- Customer service
- Advanced math
- Attention to detail
- Conflict resolution
- Critical thinking
- Computer skills
- Time management
- Team
- Flexible and adaptable
- Multitasking abilities
- Working with children
- Point of scale operation
- Computer literacy
- Effective communication
- Coffee and tea expertise
- Health code compliance
- Safe food handling
- POS systems
Languages
- English
- Hindi
- Punjabi
References
References available upon request.
Timeline
Customer Service Representative
BP Quakers hill
01.2025 - Current
Customer service
IGA Parramatta
03.2024 - 12.2024
Customer service
Speedway Pump
04.2023 - 02.2024
Bachelor of Science -
Khalsa College
Master of Science -
Guru Nanak Dev University
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