MANINDERPAL SINGH
Quality Assurance Supervisor
Gold Coast,QLD
Summary
Strategic Quality Assurance Supervisor with 4 years of experience in conducting products testing. Offering expertise in Cooked Meat, Fresh Meat products and Frozen quality assurance metrics and proven history of providing developers with meaningful insights into functionality.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Quality Assurance Supervisor
Real Pet Food Company
07.2023 - Current
- Supervising and directing quality assurance technicians/auditors who are responsible for enforcing Good Manufacturing Practices and other quality-related policies to meet product quality standards
- Providing coaching and leadership to direct reports to ensure they are developing and have clear growth pathways for their career development
- Auditing quality control of raw materials, packaging components, labels, and finished products to ensure compliance with established specifications and regulatory standards
- Ensuring Quality systems are compliant with the site procedures, industry regulated standards and accredited programs (SQF and customer standards)
- Assisting in the implementation of policies, operating procedures, quality systems and programs which ensure proper testing, evaluation, inspection, and technical support
- Assisting in investigating and correcting quality-related issues (including customer complaints) through collaboration with other departments
- Coordinating training of team to ensure a correct balance of skills is maintained and any future needs met by having clear succession plans in place
- Coordinating and maintaining Master Control Documents, quality data collection, charting, trending, and reporting projects
- Assuring efficient and accurate testing, reporting, and monitoring of product safety and quality
- Coordinating, planning, and monitoring the site Hygiene Program ensuring ATP programs & Environmental Monitoring is conducted to highest hygiene standards
- Overseeing product evaluations, environmental testing, and laboratory tests, ensuring timely distribution of results
- Implementing statistical process control, provide training on 'on-line - real time' systems, and analyze data for process optimization
- Overseeing the selection and distribution of finished products, ensuring compliance with new and existing product processes, and lead complaint and non-conformance investigations, including raising and resolving supplier non-conformances
- Boosted customer satisfaction by promptly addressing concerns, investigating root causes, and implementing corrective actions
- Monitored testing processes, test development and user acceptance testing
- Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff
- Conducted risk assessments for proposed changes in processes or materials to evaluate potential impact on product quality and ensure smooth implementation
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements
- Led regular meetings with staff to review performance metrics, address any concerns or challenges, and provide updates on organizational initiatives related to quality assurance
- Reduced defect rates through meticulous inspection and proactive identification of potential issues
- Analyzed data from quality metrics to identify trends and opportunities for improvement, driving targeted action plans based on findings
Quality Assurance Officer
Real Pet Food Company
07.2022 - 07.2023
- Conducting routine and non-routine product quality tests in keeping with SQF, ISO Standards, PFIAA, Customer requirements and HACCP
- Interpreting and implementing quality assurance standards and procedures
- Planning, conducting and monitoring tests and inspection of materials and products to ensure finished product quality
- Handling supplier's certifications and specifications as per required for products
- Performing routine micro and testing monitoring program for materials and finished product compliance with AAFCO, PFIAA and food industry standards
- Maintaining cleaning and sanitation program for site and reporting with actions for improvements to ensure hygiene standards maintained for site
- Swabbing daily base during pre-Operational checks on equipment's which comes in direct contact with product to keep product safe and Hygiene
- Perform Quality Control processes, including Sampling, testing approving and label review for raw materials, packaging and promotional materials
- Sampling and testing in-process raw materials, product and finished goods
- Collecting and sending samples to external labs for testing as required
- Performing in-house environmental swabbing, micro testing, chemical testing and maintaining databases and identifying trends
- Calibrating and maintaining lab equipment and maintaining calibration records and register
- Conducting routine and non-routine reports to communicate outcomes of quality system
- Validation CCPs and QCP of equipment's meeting requirements on weekly bases and reporting with action report
- Validating concentration of chemicals used on and for equipment's to run and clean
- Assists with investigations of customer complaints and non-conformance issues
- Developed, recommended corrective and preventative action
- Identify training needs and organize training interventions to meet quality, food safety, work health and safety, environmental and quality assurance standards
- Assists with internal and external audits for site
- Raising Non-Conformances and following up with Supervisors for reason things occurred
- Maintaining, implementing, and recommending quality management systems, HACCP, procedures and record keeping systems for site
- Monitor risk management activities in relation to food safety and HACCP
- Responsible for document management system
- Collecting and sample statistical quality data and identify areas for improvement in quality system
- Making sure of safety of works and verifying documents that safety protocols are being followed
- Drive continuous improvement in factory by performing GMP walks according to Food Safety Standards Australia and company's policies and procedures
- Facilitated effective communication between departments regarding quality matters, fostering collaborative working environment
- Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods
- Collaborated with cross-functional teams for timely resolution of quality issues and concerns
- Liaised with external auditors during certification processes, demonstrating unwavering commitment to meeting stringent regulatory requirements for product safety and effectiveness
- Streamlined workflows by automating repetitive tasks, increasing efficiency in QA department
- Developed training programs for employees to enhance their understanding of quality assurance principles and practices
- Designed custom reports for management highlighting key performance indicators related to quality control activities
- Facilitated effective communication between departments regarding quality matters, fostering a collaborative working environment
Food Safety & Quality Associate
Marley Spoon
10.2021 - 07.2022
- Work as part of multidisciplinary team of Quality and production staff to ensure continued customer satisfaction in healthy and easy to make meal kit delivery service
- Conduct examination and documentation every time receive fresh produce from vendors to ensure compliance with standards set by FSANZ and Marley Spoon
- Perform Quality Control checks and tasks twice day to support production/warehouse team including HACCP enforcement, allergen control, Food Defence, and line checks
- Conducting Daily Pre-Operational Checks on machines and equipment every morning and conducting Swab test before starting every new product on each equipment packaging at inventory
- Conducting start middle and end checks on products repacked in inventory which includes Packaging, Sealing, Declarations of Allergens, BBDs, ingredients, and product origin place of label cards
- Performing temperature checks, sensory as well as visual inspection while receiving proteins, casual checks during middle of production
- Performing checks and conforming non-fumigation on vegetables as per biosecurity of other states every twice week one day before interstate production
- Conducting specification, Sensory as well as visual inspections every day on each dry goods during receiving and confirming that no glass policy is being followed
- Authorize “Certificate of Analysis, Conformity & Authenticity” for fruit-based samples according to customer specifications
- Drive continuous improvement in factory by performing GMP walks according to Food Safety Standards Australia and company's policies and procedures
- Collaborated with manufacturing teams to optimize production processes for improved quality and efficiency
- Actively participated in cross-functional problem-solving sessions, leveraging expertise in quality principles as well as strong analytical skills
- Assisted in supplier evaluations, ensuring high-quality materials were sourced from reliable vendors
- Mentored junior Quality Associates, sharing knowledge and best practices to foster collaborative work environment centered around continuous improvement
- Contributed to successful ISO certification renewals by maintaining up-to-date documentation and demonstrating compliance during external audits
- Trained new Quality Associates on company policies, procedures, and best practices to ensure consistent performance across team
- Reduced production downtime by identifying potential issues early and working with cross-functional teams to implement corrective actions
- Supported development of positive quality culture within organization through continuous education and communication efforts
QA Monitor
Norfolk Foods & Rouge
09.2021 - 03.2022
- Conducted QA verification activities such as monitoring CCPs, CP's and QCPs and RCPs checks as per food safety and food quality plans
- Conducted Pre-Operating QA inspection every morning once and used corrective actions as needed
- Conducted hourly QC checks for labelling standards according to Standards and assisted in developing newly finished product specifications
- Maintained and monitored Food Safety and Quality as well as hygiene practices during production
- Conducted weekly ATP and TPC swabs to ensure cleaning and hygiene practices were per Standards
- Conducted monthly allergen swabs for soy, gluten, and milk ensuring Allergen Standards were followed
- Verified cleaning through conducting allergen 3M swabs to avoid cross-contamination when switching products on the production line and conducted weekly Water Testing
- Collecting 2 Retention samples of every product produced on a regular basis every day to check the shelf life of the product
- Collecting 2 Samples for external lab tests once a week for checking the amount of Listeria presence
- Reported to the site manager daily to hand over the production reports for assessment
- Conducted 3 trials and followed the QMS procedure for all new products
- Worked with Plant-Based Vegan Products Like Herb & Sons Coles and All G Vegan Products
Food Technologist/QA Manager
Golden Fries
10.2019 - 02.2021
- Developed new recipes and prepared samples for the NPD test kitchen and customer submissions
- Conducted internal testing including water activity checks, thermometer calibration, viscosity tests with a consistometer, product quality evaluations, and sensory checks for end-/start-of-life samples
- Worked with the Allergens Bureau VITAL for nutrition labelling and PIF review for traceability and allergen declaration on products
- Completed QASs to prepare for product quality evaluation which served as a visual standard for products manufactured on-site
- Developed quality control and safety standards for the manufacturing of food products
- Developed and updated procedures, work instructions to comply with the current practice and format
- Restructured the documentation for cleaning and sanitation
- Assisted in formulation of new products
- Conducted two internal audits (GMP, Production lines)
- Assisted in external Audit by Coles
- Train and engage production staff & management in quality process control, corrective actions, and root cause analysis for any product defects and deviations from set and approved protocols
- Identify opportunities and establish a plan to develop the food safety and quality culture on site, to meet the Quality Strategic Plan
- Attend projects to provide expertise in food safety and quality risk mitigation
- Lead product and process validation to confirm changes introduced meet the objective of the project
- Communication at Change Over meetings to inform on non-conforming product, customer complaints and corrective actions and improvement in product quality
- Monitor quality trend & performance data and act where required to ensure process lines are delivering to the Golden Fries standards
- Manage and maintain Quality document control systems and review as required
- RFT and Scrap occurrences to be raised and investigated with relevant parties to identify effective corrective actions to remove the likelihood of repeat occurrences
Education
Master of Science - Food Science
RMIT University
Melbourne, VIC 11.2016 - 12 2018
Bachelor of Technology - Biotechnology
Beant College of Engineering & Technology
Punjab 08.2011 - 7 2015
Skills
Training and mentoring
Quality Inspection
Product Testing
External Audits
Finished Product Inspection
Team building
ISO standards knowledge
Corrective Action Planning
Validation Protocols
Auditing Techniques
Quality System Development
Non-compliance Assessments
Team Leadership
Decision-Making
Internal Audits
Documentation And Reporting
Certification
HACCP, 04/01/24
Professional Development
HAACP - QMS Audits, 2022
Timeline
Quality Assurance Supervisor
Real Pet Food Company
07.2023 - Current
Quality Assurance Officer
Real Pet Food Company
07.2022 - 07.2023
Food Safety & Quality Associate
Marley Spoon
10.2021 - 07.2022
QA Monitor
Norfolk Foods & Rouge
09.2021 - 03.2022
Food Technologist/QA Manager
Golden Fries
10.2019 - 02.2021
Master of Science - Food Science
RMIT University
11.2016 - 12 2018
Bachelor of Technology - Biotechnology
Beant College of Engineering & Technology
08.2011 - 7 2015