MANISH BHANDARI
Casey
Summary
Dynamic and results-driven Assistant Manager with over 9 years of experience in sales, customer service, and team leadership. Currently leading operations at Telstra Belconnen, one of the most challenging Telstra stores, where I drive performance, elevate customer satisfaction, and mentor a high-performing team. Backed by a strong academic background in professional accounting and cybersecurity, I bring a rare blend of tech-savviness, business acumen, and people skills to any environment.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Telstra Belconnen
Belconnen, ACT, Australia
12.2024 - Current
- Lead daily store operations and drive business KPIs in one of the lowest-performing stores, now showing marked improvement under my leadership
- Coach and mentor a team of consultants, instilling accountability and delivering a performance-driven culture
- Handle escalated customer issues, liaise with backend teams, and oversee resolution with empathy and efficiency
- Coordinate team rostering and workflow to ensure operational excellence and work-life balance
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Senior Sales Consultant
Telstra Gungahlin
Gungahlin, ACT, Australia
09.2020 - 12.2024
- Consistently exceeded sales targets using solution-based sales strategies
- Delivered full device setups (phones/laptops) including backups, account setup, app installations, and data transfers
- Recognized for exceptional customer service—ranked #3 for NPS in the Canberra region (+70 NPS score)
- Mentored junior sales consultants, providing guidance and support for career growth.
- Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
Salesperson – Technology Department
Harvey Norman
07.2015 - 10.2019
- - Surpassed sales/KPI goals, specializing in high-ticket items and bundled service sales
- - Awarded Rockstar and multiple customer service awards for consistently delivering superior service
- - Featured on Harvey Norman's website as a Tech Team specialist (2017–2018)
- - Led merchandising strategies and created impactful floor displays
Education
Certificate IV - Cyber Security
Canberra Institute of Technology
12-2024
Graduate Diploma - Management Learning
Crown Institute of Business And Technology
Canberra, ACT08.2022
Advanced Diploma - Leadership & Management
Clinton Institute
Hobart, TAS05.2021
Bachelor of Accounting - Professional Accounting
Holmes Institute
Sydney, NSW05.2019
Skills
- Leadership & Team Management
- Customer-Centric Sales
- Cybersecurity Fundamentals
- Conflict Resolution & Escalations
- Process Optimization
- Telstra Systems: Jarvis, Siebel, Console, CAT
- Effective Communication
- Critical Thinking & Problem Solving
LANGUAGES
English (Fluent)
Nepali (Native)
Hindi (Fluent)
Accomplishments
- Ranked #3 in NPS across Canberra Region (+70 Score) – Telstra
- Rockstar of the Month – Harvey Norman (Feb 2018)
- Profit Generation KPI Winner – Harvey Norman, Wiley Park (2018)
- Featured on Harvey Norman’s Website Tech Team (2017–2018)
Timeline
Assistant Manager
Telstra Belconnen
12.2024 - Current
Senior Sales Consultant
Telstra Gungahlin
09.2020 - 12.2024
Salesperson – Technology Department
Harvey Norman
07.2015 - 10.2019
Certificate IV - Cyber Security
Canberra Institute of Technology
Graduate Diploma - Management Learning
Crown Institute of Business And Technology
Advanced Diploma - Leadership & Management
Clinton Institute
Bachelor of Accounting - Professional Accounting
Holmes Institute