Manish Dhakal
Auburn,NSW
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Costumer Service
Beach Burrito Company
11.2020 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Chef
Beach Burrito Company
11.2020 - 12.2022
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Oversaw grill, stove and oven and cleaned equipment after every shift.
- Collaborated with staff members to create meals for large banquets.
Cleaner
BIC
10.2021 - 02.2022
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
Education
BBA - Accounting And Business Management
Crown Institute For Higher Education
North Sydney, NSW03.2023
Skills
- Account Management
- Report Preparation
- Fleet Dispatching
- Order Fulfillment
- Retail Sales Customer Service
Timeline
Cleaner
BIC
10.2021 - 02.2022
Costumer Service
Beach Burrito Company
11.2020 - 12.2022
Chef
Beach Burrito Company
11.2020 - 12.2022
BBA - Accounting And Business Management
Crown Institute For Higher Education
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