Summary
Overview
Work History
Education
Skills
Professional Overview
Relevant Training
Attributes
Timeline
Generic

Manish Kandel

Pearce,ACT

Summary

Highly motivated and results-driven hospitality management professional offering 3 years’ experience (Primarily in management and supervisory roles) with some of the Australia leading hospitality venues including Compass group of Australia and Gemini Cafe. My effectiveness in any role is enhanced by highly developed professionals’ skills which includes communication, interpersonal, Problem-solving, decision making, Time management, perhaps most notably leadership skills (demonstrated throughout my work experience)

Overview

11
11
years of professional experience

Work History

Cafe Supervisor

Gemini Cafe
10.2021 - Current
  • Company Overview: Gemini Cafe
  • As a Cafe supervisor of this highly reputed café venue, I am responsible for both front and back of house operations ensuring exceptional dining experiences for broad range of client and customer
  • Handling the opening and closing of the restaurant based on the shifts scheduled
  • Managing the daily operation of the restaurant in a controlled manner
  • Recruitment, training & managing the staff
  • Managing & motivating the staff through constant engagement during the operational hour of the restaurant
  • Designing the menus & determination of food pricing through consultation with Chef and Management Team
  • Ensuring the compliance of OH&S regulation
  • Constant engagement with the customers for the enquires and complaint to ensure the better customer experience in the restaurant
  • Check the stock levels and order supplies
  • Planning promotional & special sales for various occasions to boost the sale of new products and increase the operational performance of the food & beverage service
  • Roistering the staff based on their availability
  • Maintaining high level of quality control, hygiene, and health & safety
  • Communication with stakeholders such as customers, suppliers, management team, workforce, and other related organization to identify and deliver the expected service via our café
  • Taking the booking over the phone and managing the seating arrangement specially during busy period
  • Gemini Cafe

Food and Beverage Attendant

compass group australia
06.2021 - 03.2024
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
  • Customized food and beverage options to accommodate special dietary requirements, increasing customer loyalty.
  • Improved customer satisfaction by quickly addressing and resolving any complaints or concerns.

Trainee Food and Beverage

Shangri-la Hotels and Resorts
04.2014 - 01.2015

Education

Academic English Course -

Stratified College
Sydney, New South Wales
01.2018

Master of Professional Accounting and Business Administration -

Holmes Institute

Bachelor in Hotel management -

Nesfield International college

Higher Secondary Education Board (HSEB) -

New Horizon College
01.2011

Skills

  • Coffee shop operations
  • Staff training and development
  • Health and safety regulations
  • Food safety compliance

Professional Overview

Highly motivated and results-driven hospitality management professional offering 3 years’ experience (Primarily in management and supervisory roles) with some of the Australia leading hospitality venues including Compass group of Australia and Gemini Cafe. My effectiveness in any role is enhanced by highly developed professionals’ skills which includes communication, interpersonal, Problem-solving, decision making, Time management, perhaps most notably leadership skills (demonstrated throughout my work experience)

Relevant Training

  • Food safety certificate
  • RSA (NSW)

Attributes

A good listener who also consults with others and makes decisions., Proficient communication skills developed while working closely with in team at my workplace, Excellent communication skills, Ability to prioritize duties and achieved a distinction grade during my academic project in college, Experienced working in busy environment and managing myself and staff during busy time, Reliable and trustworthy with a strong work ethics and value, A high achiever, received excellent customer feedback, Really easy going and able to work as a team

Timeline

Cafe Supervisor

Gemini Cafe
10.2021 - Current

Food and Beverage Attendant

compass group australia
06.2021 - 03.2024

Trainee Food and Beverage

Shangri-la Hotels and Resorts
04.2014 - 01.2015

Master of Professional Accounting and Business Administration -

Holmes Institute

Bachelor in Hotel management -

Nesfield International college

Higher Secondary Education Board (HSEB) -

New Horizon College

Academic English Course -

Stratified College

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Manish Kandel